Windows 10: Cannot Disable Remote Assistance

This has me baffled and at my wits end, tried just about everything but no success, basically in the Remote Assistance box is agreyed out check box that I cannot uncheck. Secondly if I press the advanced button then in the Remote Control box the Allow this computer to be controlled remotely checkbox isn't greyed out yet everytime I uncheck it then go back in it has somehow re-checked itself?
Any thoughts anyone ?

:)

 

Remote Assistance

Hi Darlene,

We appreciate you for being a part of Windows 10.

Before proceeding, we need more information to help you better.

• 
  Are the computers connected to domain?
  
• 
  Which edition of Windows 10 is installed in your computer?
  

Reference: Meanwhile you may follow the suggestions in the below article and check if it helps. With Remote Desktop Connection, you can sit at a PC and connect to another PC in a different location (the remote
PC).

http://windows.microsoft.com/en-in/windows/remote-desktop-connection-faq#1TC=windows-8

Note: You may open the Start menu and click on search bar to access search bar. Except the search bar option, everything will work in Windows 10 as suggested in the above article. You may not access some of
the computers if they are connected to domain. If you can see the sign-in screen of the remote PC but you can't sign in, you might not have been added to the Remote Desktop Users Group or to any group with administrator rights on the remote
PC. Ask your system admin to do this for you.

If the computers are connected to domain, you may post your query in Microsoft TechNet forum. We have a dedicated team with advanced tools and permissions to help you with this type of issues. I suggest you to post the same
query in Microsoft TechNet forum for further assistance with this issue.

Technet forums - Windows 10 IT Pro

Kindly let us know if you need any further assistance with the issue. We are glad to assist you.

Thank you.

 

Remote Desktop can't connect to the remote computer

We suggest that you disable any security program on your computer and check if it resolves the issue.

NOTE: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as
soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Then follow the steps below to ensure remote desktop is enabled:

• Click Start.
• Click on File Explorer.
• Right-click This PC.
• Select Properties.
• Click Remote settings in the upper left hand corner.
• Ensure the option Allow remote connection to this computer and
  Allow Remote Assistance connection to this computer is selected.
• Click Apply and OK.
• Reboot the PC for the changes to take effect.

Let us know the result.

 

How to disable the Update Assistant

Hi,

Thank you for posting your concern. You can disable the Update Assistant but we suggest to free up spaces on your computer so when the time comes you can update your Windows. It is essential to get the Update since it will give you more features and protection
for your Windows. You can follow the steps below on how to disable Update Assistant:

• On Search bar, type in Task Scheduler then click on it to open.
  
• In the left pane, navigate to Task Scheduler Library>
  Microsoft > Windows > UpdateOrchestrator.
• Look at the right pane and click on Update Assistant.
• Look for Triggers tab (usually at the bottom), then click on each triggers and choose
  Disable at the right side.
• If you see Update Assistant CalendarRun under Update Assistant, you can do the same thing to it.
  

Let us know if you need further assistance.