Windows 10: Cannot disconnect broken bluetooth device

Recently, my bluetooth mouse broke, so I bought a new one to replace it. When I tried pairing it, it would not show up and the instructions said to remove useless devices and try again. But, in the bluetooth device area in settings, it will not let me click "remove device." I even tried uninstalling it from the device manager but it still will not work. Please help.

EDIT: The old, broken mouse was ordered on Amazon, and has since been removed entirely from Amazon.

:)

 

How to disconnect and reconnect bluetooth devices in Windows 10?

Hi Melody,

Thank you for posting your query in Microsoft Community. We understand the inconvenience caused and will assist you.

I suggest you to follow the steps provided below and check if it helps.

• Pair the Bluetooth device to the system.
• Right click on the Speaker icon in the System tray and select
  Playback Devices.
• Select the device and click on the drop down list next to Set default button.
• Select the option to connect and disconnect from the device.

Hope this helps. Keep us posted on the status for further assistance.

 

Troubleshooting Bluetooth Device Disconnections

I use two Bluetooth devices with my computer - a wireless mouse and an Xbox One controller. The mouse has worked fine for over a year and the Xbox controller worked fine for a few days before I started having problems.

The issue happens most frequently when playing Destiny 2 where both the mouse and controller will disconnect. This causes the game to freeze for 5-10 seconds until a message pops up about the disconnected device. Both devices eventually reconnect. Occasionally the game hangs here and I have to restart the computer.

The issue has also happened when browsing the internet with just the mouse connected, where the mouse will disconnect, and only turning off/turning on Bluetooth will fix it.

I have tried uninstalling the Bluetooth driver, restarting, and installing the Intel Bluetooth and WiFi drivers for my wireless card - Intel 7260. I have also tried disabling the power management option "Allow the computer to turn off this device to save power".

As you can see from the Event Viewer, there are multiple error reports each time this happens. I would greatly appreciate any help, thanks!

 

Bluetooth adapter disconnects randomly. (NOT just devices.)

First of all, let me list all my specs.

ASUS ROG GL752VW

Intel core i7 6700 @ 2.6GHz

Windows 10x64

16GB RAM

Now my problem: my Bluetooth adapter seems to disconnect randomly and I have no idea why. Sometimes it will go months without ever disconnecting, and sometimes it disconnects and goes months without even working. The little icon disappears from my taskbar, and I am unable to use Bluetooth. My computer reports that I don't have bluetooth. I am not sure of the exact adapter but I do know it is Intel and that they are together. I never ever have any issues with WiFi however Bluetooth is just causing me all sorts of hell.
I've tried all of the following things, so please don't suggest them...

Rebooting. Tried it multiple times

Reinstalling the drivers. With and without rebooting.

Uninstalling the device from Device Manager and reinstalling it.

"Repair"ing the driver from the installer.

Can anyone help me?