Windows 10: Cannot Display This Video Mode

I have run into this issue with a Dell OptiPlex 790. Overlaid on the screen is a black box that says "Cannot Display This Video Mode" in large white letters and "Optimum Resolution 1280X1024 60Hz" in smaller yellow letters. We have tried changing the screen resolution, but the only available option is 1366X768. The screen is set to 60Hz, lWe've tried everything I could think of including several fixes found in these forums and nothing has worked so far. Is there anything we can do, and is the issue with Windows or with the monitor?

:)

 

No video after installing Windows10

Hi Adrain,

Thank you for posting in Microsoft Community.

This issue might be because of corrupted graphic drivers.

I suggest you to run the video troubleshooter and check if it helps.

• Type Troubleshooting in search and click
  Troubleshooting.
• In the left pane click on View all
• Select Video Playback.
• Follow the prompted steps to troubleshoot this issue.

I suggest you to update the graphics card drivers/display drivers from manufacturer website and check if it resolves the issue.

• Open Device Manager.
• Expand ‘Display Adapter’.
• Locate the display driver.
• Right-click on the display card listed and click on ‘Update Driver Software’

If issue still persists, I would suggest you to install the drivers in compatibility mode and check if it works.

Follow the steps provided below to install the drivers in compatibility mode:

• Right-click on the driver setup file and click on ‘properties’.
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select Windows operating system from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

Please reply with status of the issue for further assistance.

Thanks.

 

Videos not working on windows 10

Hi,

Thank you for posting in Microsoft Community.

1) Does this issue occur on Internet Explorer too?

2) Are you able to play the videos which are there in the local drive using Windows media player?

This issue might be because of corrupted graphic drivers.

I suggest you to run the video troubleshooter and check if it helps.

• 
  Type Troubleshooting in search and click
  Troubleshooting.
  
• 
  In the left pane click on
  View all
  
• 
  Select Video Playback.
  
• 
  Follow the prompted steps to troubleshoot this issue.
  

I suggest you to update the graphics card drivers/display drivers from manufacturer website and check if it resolves the issue.

• 
  Open Device Manager.
  
• 
  Expand ‘Display Adapter’.
  
• 
  Locate the display driver.
  
• 
  Right-click on the display card listed and click on ‘Update Driver Software’
  

If issue still persists, I would suggest you to install the drivers in compatibility mode and check if it works.

Follow the steps provided below to install the drivers in compatibility mode:

• Right-click on the driver setup file and click on ‘properties’.
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select Windows operating system from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

Please reply with status of the issue for further assistance.

Thanks.

 

Video

Hi,

Thank you for posting your query on Microsoft Community.

I would require more information to help you better.

• For a better understanding of the issue, let me know if the issue occurs with all videos or any specific videos (File type)?
• What is the make and model of the computer?

I would suggest you to try the below steps and check if it helps:

Method 1:

You may try running the Hardware and Device troubleshooter and check if it helps.

a. Press Windows Key +R, type Control Panel.

b. Type troubleshooting in the search bar, click on troubleshooting.

c. Click on Hardware and Sound, click on Hardware and Devices.

d. Follow the steps from the wizard to run the troubleshooter.



If the issue still persist I suggest you to uninstall and reinstall display drivers in compatibility mode and check if it helps:

Step 1: Uninstall the Display driver from Device Manager.

Follow the steps to uninstall the Display driver.

• Press Windows Key + X and then click Device Manger.
• Search for Display Adapters and expand it.
• Right click on the Microsoft Basic Display Adapters and select Uninstall.
• Follow the prompt and restart the computer.

Step 2: Install the Display driver in compatibility mode:

a. Right click on the setup file of the driver and select
Properties

b. Select Compatibility Tab

c. Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list

d. Let the driver to install and then check the functionality.

For reference:

http://windows.microsoft.com/en-in/windows-8/videos

Hope this information is helpful. Please do let us know if you need further assistance with Windows, we’ll be glad to assist you.