Windows 10: Cannot download and install free games/apps or buy games/apps in the Microsoft store

Ever since my Xbox One was stolen, my account linked to that Xbox One has been unable to download & install free games/apps or even buy them from the Microsoft store. Every time I try to check out, the order will not process and it keeps reloading the page asking for my payment option. However, when I use a different account that was on that Xbox One, it works just fine. Is anyone else having this kind of issue?

:)

 

microsoft app store

How to run apps that are downloaded from Microsoft app store on multiple PCs without downloading multiple times.

 

how can install app store game

Hi Kannan,

Installing any apps on Windows 10 device can be done through Windows Store. To properly assist you with your concern, we need to gather more information. Kindly answer the questions below:

• Are you trying to install a game or an app from the Windows Store app?
• Are you using a Windows 10-based device?

To install games on Windows 10 device, we recommend that you follow the steps provided on the link below:

Where to download game from Windows 10

 

Unable to download certain games on Xbox App or Microsoft games store

Hi there,

I am trying to download No Man's Sky onto my computer via both the microsoft and xbox gaming app. I am able to download other games (Sea of Theives, Moonlighter) with no issue, but others (such as no mans sky) either do nothing (when trying in microsoft
app) or Error code 0x00000001 (Xbox store).

Steps I have done to troubleshoot:

1. Uninstalled and reinstalled both stores

2. Reparied and reset both apps from apps settings

3. Uninstalled Xbox app and tried to download from microsoft store

4. Went into services and ensured all xbox services are running

- I have 2 instances of Gaming services. One is running and the other gives error code 31 when trying to start it

5. I have reset gaming services and the app downloader from settings

6. I have restarted my pc many times

7. I have fully updated windows

8. I have peformed a repair install of windows

Nothing works. All other forms and questions I have seen only seem to generate the generic responses of

1. Restart your PC

2. Reset the app

3. Update windows

4. Repair install

I have followed all of these steps and still cannot properly access services. Can you please suggest any other approaches to fixing this error?

Many thanks,

Aaron