Windows 10: Cannot download Dolby Atmos or DTX from Windows Store , stuck on acquiring license

Discus and support Cannot download Dolby Atmos or DTX from Windows Store , stuck on acquiring license in Windows 10 Software and Apps to solve the problem; I just reinstalled Windows 11 on a new gaming PC and now when I goto the store install Dolby Atmos and DTS for my surround sound system, it will not... Discussion in 'Windows 10 Software and Apps' started by Dozilla, May 11, 2024.

  1. Dozilla Win User

    Cannot download Dolby Atmos or DTX from Windows Store , stuck on acquiring license


    I just reinstalled Windows 11 on a new gaming PC and now when I goto the store install Dolby Atmos and DTS for my surround sound system, it will not let me download, says error and it's stuck on acquiring license before it times out. I've searched on here and I see I'm not the only one. I've done many of the things like logging out and back in, running file scans etc etc, been at this for an entire day and nothing seems to work.

    :)
     
    Dozilla, May 11, 2024
    #1

  2. Windows 10 app Dolby Access wont download - stuck on acquiring license (paid)

    I have a paid copy of Dolby Atmos/Access, it will not download on my Surface pro 5

    It is stuck on Acquiring License

    This has persisted beyond the device being re-imaged so it is not an OS issue it seems.
     
    Babou Tunt, May 11, 2024
    #2
  3. Dolby Atmos

    We would like to confirm if you have check if you Dolby Atmos can be dectect by your computer?

    We suggest that you check if its being detected by following these steps:

    • At the bottom right side of your screen, where the Time and date can also be located, look for the
      sound icon.
    • Right click on the sound icon, a smaill window will pop up with the Sound
      menus.
    • Click on the Playback Devices.
    • The Sound window will appear with the Playback
      tab.
    • Look for Dolby Atmos to make sure that it is properly installed.

    If its not on the list in Playback Devices, kindly check if its listed in Device Manager by:

    • From the Start menu, type in Device Manager, then
      Enter.
    • Then click the Sound, video and game controllers driver.
    • Look for Dolby Atmos, then right click on it, then click
      Unintall
      .
    • Once done, remove your Dolby Atmos device and restart you computer.

    After your computer has restarted and your are in the Desktop screen of your computer, connect your Dolby Atmos device. It should automatically be installed in your computer by giving you prompts. Once successfully installed, kindly check if it is detected
    now by you computer in Playback Devices.

    We'll be waiting for your update.
     
    Kristine Som, May 11, 2024
    #3
  4. TheBunz Win User

    Cannot download Dolby Atmos or DTX from Windows Store , stuck on acquiring license

    Dolby Atmos won't install

    I have downloaded the Dolby Access app through Windows Store, I have gone through the "getting Dolby Atmos" prompts through the app, I opted to go with the 30 day trial and it appeared to be installing Dolby while a loading spinner ran over the trial option.
    Afterwards it prompted me to begin setup of Dolby Atmos by going to my device properties -> Spatial Sound -> Dolby Atmos...however the option "Dolby Atmos" is not there.

    I figured maybe I just need to restart my computer to finish the install but even after restarting I still only see the option "off" under the Spatial Sound tab. There does not seem to be anyway to attempt to re-install the software as there is no program
    listed for Dolby Atmos in my Programs list and the Dolby Access app seems to believe it is installed on my computer.

    How can I go about fixing this issue?
     
    TheBunz, May 11, 2024
    #4
Thema:

Cannot download Dolby Atmos or DTX from Windows Store , stuck on acquiring license

Loading...
  1. Cannot download Dolby Atmos or DTX from Windows Store , stuck on acquiring license - Similar Threads - Cannot download Dolby

  2. Cannot download Dolby Atmos or DTX from Windows Store , stuck on acquiring license

    in Windows 10 Gaming
    Cannot download Dolby Atmos or DTX from Windows Store , stuck on acquiring license: I just reinstalled Windows 11 on a new gaming PC and now when I goto the store install Dolby Atmos and DTS for my surround sound system, it will not let me download, says error and it's stuck on acquiring license before it times out. I've searched on here and I see I'm not...
  3. Cannot download apps in Microsoft Store, failing at Acquiring License.

    in Windows 10 Software and Apps
    Cannot download apps in Microsoft Store, failing at Acquiring License.: Hi. So, first thing, when I try to download apps in the Microsoft Store, it fails when trying to acquire licenses with the error message, "Something went wrong on our end", and error code 0x80070005. I have been troubleshooting for hours now with no luck, so I'm hoping I can...
  4. Store App Dolby atmos/access/vision extensions Acquiring licence error

    in Windows 10 Software and Apps
    Store App Dolby atmos/access/vision extensions Acquiring licence error: refreshed my pc over a week agao, everything is spot on but windows store refuses to let me redownload my owned apps, dolby acess, dolby vision extensions, dolby atmos for headphones, been going through microsoft help/support to no avail, i cannot find the answer/fix to my...
  5. Dolby Atmos licensing question

    in Microsoft Windows 10 Store
    Dolby Atmos licensing question: Hello everyone.I'm looking to buy Dolby Access/Atmos off the Microsoft Store and I want to be able to use it on both my PC and Xbox. I see how it allows up to 10 devices between the platforms, but my question is in regards to the email associated to the purchase. My PC uses...
  6. Microsoft store stuck on acquiring license

    in Microsoft Windows 10 Store
    Microsoft store stuck on acquiring license: It`s being 5 days and Microsoft store is stuck on acquiring license and not downloading anything, and today most essential apps are disabled. Like photos, Film and TV and others. Before asking the question, I googled for solution and found some answers which never worked for...
  7. Microsoft store stuck on acquiring license

    in Microsoft Windows 10 Store
    Microsoft store stuck on acquiring license: Ive had this problem before and the only way i fixed it by was doing a factore restore and after that it let me download apps for a day and then after that it stop working i tried everything and still nothing is there any alternatives from the microsoft store? Can i download...
  8. Microsoft store stuck at acquiring license

    in Microsoft Windows 10 Store
    Microsoft store stuck at acquiring license: Hey there, few days ago i just tried to install some apps from microsoft store, but it just stuck at acquiring license, i tried tomorrow, still the same, i tried wsreset, still same. I have no idea what to do next, any help will be appreciated! Thanks~...
  9. Microsoft store stuck at acquiring license

    in Microsoft Windows 10 Store
    Microsoft store stuck at acquiring license: I got a new pc recently with windows 10 and discovered the Microsoft store, seemed pretty cool. It worked fine for a while but then it didn't. Whenever I try to update an app it gets stuck at acquiring license and doesn't move on from that step, when I try to download an app...
  10. Windows 10 app Dolby Access wont download - stuck on acquiring license (paid)

    in Windows 10 Software and Apps
    Windows 10 app Dolby Access wont download - stuck on acquiring license (paid): I have a paid copy of Dolby Atmos/Access, it will not download on my Surface pro 5 It is stuck on Acquiring License This has persisted beyond the device being re-imaged so it is not an OS issue it seems....