Windows 10: Cannot download Dolby Audio for Acer Predator G5-793

Cannot download Dolby Audio for Acer Predator G5-793 from Microsoft Store Error Code: 0x803FB005Something went wrong. We're aware of the issue and working to fix it. Try refreshing or come back later.

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Latest Realtek HD Audio Driver Version [2]

hey, sorry to ask. did your laptop happens to have Dolby Audio? if yes, could you open the app?

 

How can a generic Realtek Audio driver support Dolby Audio?

My PC is Acer Predator Helios 300 (G3-572) and the manufacturer driver from 2017 includes Dolby Audio but it doesn't work in Windows 10, 1903. Updating through Device manager gives the driver from late 2018 and Dolby Audio works in it. Out of curiosity, I installed the generic driver from the sticky post above and currently the driver version is 6.0.8791.1. I notice that the Dolby Audio app and SDK are somewhat new in version number. So, how does the Generic driver provide me with newer Dolby apps when Acer still can't provide new drivers?

 

Dolby Advanced Audio and Dolby Digital Plus Advanced Audio

Hi Polaris,

We appreciate you for being a part of Windows 10.

I understand that you are able to use the Dolby Digital plus Advanced Audio and not able to use the Dolby Advanced Audio.

As you get the error “Unable to start the Dolby Audio Driver. Restart the computer or reinstall the driver”, this error might occur if the driver is not installed properly or it is not up to date. I suggest you install the
Dolby audio drivers. Refer to the following article to update all the drivers available in Windows 10.

How to: Install and Update drivers in Windows
10



As the both Dolby Digital plus Advanced Audio and Dolby Advanced Audio are listed under the programs and features, you may uninstall the Dolby Advanced Audio through Programs and features.

• 
  Press Windows + X keys on the keyboard, select
  Programs and features.
  
• 
  Right click on the Dolby Advanced Audio and click on
  Uninstall.
  
• 
  Click on OK if any window prompts.
  

After uninstalling the Dolby Advanced Audio, you may reinstall it again through the setup file (If you have) or from the Dolby support.
I suggest you to refer to the suggestions provided by
Santosh_Rai on October 15, 2015 in the below thread and check if it helps you to install the
Dolby Advanced Audio drivers.

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Note:
Please be informed that it is your wish to use the both “Dolby Advanced Audio” and “Dolby Digital plus Advanced Audio” or any one of the audio as per your requirement.

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.