Windows 10: Cannot Download HEIF image extensions from Microsoft Store

When I get into the product´s store page, it shows a blçank page, and won´t let me download it.Can somenoe help me ?

:)

 

HEIF Image Extensions

Hi,



Thank you for writing to Microsoft Community



High Efficiency Image File (HEIF) format is used for photos to keep down file sizes. It can also use the codes like HEVC to significantly improve file compression, while providing a netter image quality. I would request you to install the codecs:

HEIF Image Extensions and

HEVC Video Extensions from Device Manufacturer.



If you are having issues installing like you mentioned query, I would suggestion you to follow the troubleshooting steps provided here:

Fix problems with apps from Microsoft Store.



Regards,

 

HEIF & HEVC extension downloaded, but couldn't view image files

Hi Team,

I have successfully installed the HEIF extension and also purchased the HEVC extension from the Microsoft store. After downloading the extensions too I'm unable to view the images captured in HEIC format. Even on the home page of the HEIF/HEVC extension only options to view videos are available. I have tried attaching all the screenshots of the home tab of extensions, photos app notifications and payment order receipt but unable to do the same.

I need your suggestions and input at the earliest.

Regards

Thoufiq

 

heif image extension - windows 10 1803

I tried to download the image exension from the microsoft store for both hevc and heif. The hevc one installed, but the heif image extension says i own it, it won't let me uninstall it, but it shows an ! in the store entry, and it doesn't work.

It does not show up in the apps listing nor in the control panel programs and features... I can't view HEIC files, it gives a link to download the "codec" from the microsoft store, which doesn't work.

I have a different windows 10 machine where these work fine... it's my main production machine that is failing.

I don't know what to try next.