Windows 10: Cannot Download/Launch Xbox App Windows 10

So my friend has had this issue where he cannot download/launch the Xbox Live app on windows 10. It tells him "this is not compatible with your device". Any solutions?

:)

 

XBox app crashes on launch in Windows 10

Hi Kellon,

Thank you for posting your response.

I suggest you to uninstall and reinstall the Xbox app on your computer and check.
Follow the steps provided below.

• 
  Type Windows Powershell in search box.
  
• 
  Right click on Windows Powershell and select
  Run as administrator.
  
• 
  Copy and paste the following command.
  
  • get-appxpackage *Microsoft.XboxApp* | remove-appxpackage
• 
  Press Enter key.
  

After uninstalling the Xbox app, I suggest you to download and install the app again and check.

You can download the Xbox
app from the following link.

https://www.microsoft.com/en-us/store/apps/xbox/9wzdncrfjbd8

If you are still facing an issue with Xbox app, I suggest you to contact the Xbox support team and check.

You may refer the following link to post your query on Xbox forum.

http://forums.xbox.com/xbox_early_access/xbox_on_win10_ip/default.aspx

Hope this information is helpful. Please write back to us if you need any further assistance, we'll be glad to assist you.

 

Xbox app closes on launch

Thanks for the reply, unfortunately...

• Has any new software or hardware been added recently? No.
• Did you also change any settings prior to this issue? No.
• Is there any error message? None.
• For the Xbox app issue, have you also tried the suggestions posted by Syed Md Bilal in this thread?
  Quite a few people found it helpful. - I did try this (for the Xbox and Photos app) and it made absolutely no difference.

I'd appreciate any additional suggestions. I'm still unable to use either the Xbox or Photos app. I'd really like to use them.

 

XBox app crashes on launch in Windows 10

tried tagging you and a few others.. not sure if it worked so i'm replying this way.

i've used the help here, on Lenovo, and Xbox to no avail. final roadblock was the "rollbacking" issue. i'm no techie and don't want to do something that will put my computer at risk.

how else can i resolve this issue?