Windows 10: Cannot download my purchase from Microsoft Store

I just purchased HEVC Video Extensions from the Microsoft Store. I see it in My Account - recent purchases. But I see no "download" or "install" options to retrieve it from my Microsoft account. Please help

:)

 

re-download software purchase from Microsoft Store

I purchased Windows 10 from the online Microsoft Store in 2015. I need to re-download the purchase as I can't find the software anywhere. How would I go about finding a 2 year old purchase?

Thanks for any help or suggestions!

 

Can't download the movie I purchased for rental.

Hello,



Thank you for writing to Microsoft Community Forums.



I suggest you to follow the steps mentioned below to download rented movies offline and check if that helps.

Steps:

1. Select the movie you want to rent and click on
   rent option.
2. Login using Microsoft account.
3. Once you have signed in, you will have two option
   to stream or download movies to this device to watch offline.
4. Select download movies to this device to watch offline and click on next.
5. After Choosing the Next option and you will be asked for the payment option.
6. Once the payment it done, open Movies & TV application to download the movie.

You will be able to watch the movie offline from
Movies and TV application. When you rent, the viewing period is 14 days from the time of your order or 24-48 hours from the time you start to watch (depending on the content you select), whichever comes first.



If you still facing issues downloading the movies after following the above steps. I suggest you to follow the troubleshooting steps mentioned below, to fix issues with Microsoft store.



Steps:

• 1. Open store application on your pc.
  2. Click on the ellipses on right top corner of the screen.
  3. Logout and login back.

Hope it helps.



Sandeep Kumar M

Microsoft Community – Moderator

 

Cannot activate Win10 Pro after Microsoft Store app purchase  

So I guess my suggestion of calling Microsoft and telling them you can't activate your purchased OS from their store doesn't count? *Huh