Windows 10: Cannot extend displays and latest Intel Graphics driver update causes VIDEO_TDR_FAILURE.

I am using a brand new Dell Precision 5490 laptop for work. It has an Intel Arc Graphics card, and lists an NVIDIA RTX 1000 Ada Generation Laptop GPU under 'Render'. It only has USB-C ports and came with a dongle to connect with HDMI. I cannot extend my display, however. The laptop knows which display is connected, but it shows as inactive. I tried to enable it in the Intel settings, to no avail. I looked online and people suggested downloading the Intel Driver Support Assistant. I did this, and I was stoked because it seemed to work - I could extend my display! But soon afterwards, my laptop

:)

 

Intel HD Graphics Driver

Hi Jim,

Thank you for posting in Microsoft Community.

This issue might have caused due to the outdated drivers of the Graphics display card.

Let's try the below steps and check if it helps to resolve the issue.

I would also suggest you to update graphics drivers.

• 
  Press Windows key + X and select
  Device Manager.
  
  
  
• 
  Search for Display Adapters and expand it.
  
• 
  Right click on the graphics driver
  and select Update driver software.
  

Refer:
How to update the graphics card drivers

If that doesn't help uninstall and reinstall latest graphic driver from manufacturer's website.

Keep us informed if the issue is resolved. We are glad to help you further.

 

Intel HD Graphics Display Driver Windows 10

Hi Harpinder;

First, I want to thank you for replying and offering a possible solution to this problem. It is appreciated.

Second, don't assume that I didn't follow instructions or that I don't use web search (google/bing). I do. I use it heavily.

Third, the solution and instructions given did NOT work for me. No matter what I did - including extracting the Intel drivers and pointing the update drivers action to the extracted folder - I could not get the update to install. It always gave me the
"you have the latest drivers" response. However, you did prompt me to think about another process I might try...

Forth, what did work for me is this...

• Download the Intel HD5000 drivers from this location. It is OK just to download the exe. But do NOT run the installer... just save it: https://downloadcenter.intel.com/download/25489/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen
  
• Open Device Manager
• Open properties for Display Adapters > Intel HD Graphics 5000
• Click Driver tab and then Uninstall button.
• In the uninstall confirmation box, click the checkbox to "Delete the driver software for this device"
• Click OK to proceed with the delete. The system will need to restart, and when it does it will come up with the Microsoft Basic Display driver listed in the Device Manager > Display Adapters.
• Do NOT run scan for new hardware.
• Run the Intel HD5000 driver installer that was downloaded in step #1.

Those are the steps that worked for me. It would be great to hear feedback on the steps that worked for others.

 

Unable to detect Intel Graphics 630 drivers

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate the efforts taken by you in resolving the issue. I understand that Intel HD Graphics 630 drivers are not getting detected on your computer.



As you have mentioned that you get an error no compatible device found when trying to update driver, I would suggest you to check if there is any hidden device for Intel HD Graphics 630 in the Device Manager. Refer the steps mentioned below:

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for Run.
   
2. In Run dialog box, type devmgmt.msc and hit
   Enter.
   
3. Click on View and click on
   Show hidden devices.
   
4. Go to Display adapters and expand it.
   
5. Now, check if Intel HD Graphics driver is listed as
   greyed out device.
   
6. If you see the Intel HD Graphics driver, right click on the driver and select Update Driver.
   
7. Restart the PC.
   

I would also suggest you to check in BIOS if the option for Integrated Graphics is disabled. If the option is disabled, I would suggest you to enable and check.



Note: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems
resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.




Let us know how it goes.

Regards,

Nikhar Khare

Microsoft Community - Moderator