Windows 10: Cannot find scanned files or photos

I have scanned in receipts and documents AND photos and now cannot find them. Normally when I scan an item I will see the file where I can then re-name it so I can find it and move it into the proper folder. I have been looking all over and cannot find anything that I've scanned in the last week. My folder that is titled 'My Scans' shows files from as far back as 2015 but nothing recently... I tried scanning a picture and document today after updating from the printer's site..I have a Brother model MFC-J885DW if that helps.... I'm at a loss, and don't want to have to get a new printer... It

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photo files

Hi Don,

We would like to ask some questions to better assist you with this issue.

• What is the build and version of your Windows 10?
• Did you receive any error messages/codes when you tried accessing your photo files?
• Are you trying to access your photos through File Explorer or Photo app?
• Did you make any changes prior to the issue?

Also, we suggest that you use the System File Checker tool to repair missing or corrupted files. System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. You may visit this
article for the steps.

We'll wait for your reply.

Regards.

 

Unable to scan photos and save to .jpeg format as Windows Fax and Scan has disappeared on Windows 10

Hi Janine,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about saving the photos to .jpeg format and scanning them on your device. We will help you in resolving the issue.

Do let us know the make and model of your compute and model of the printer you are using?

Try the below troubleshooting steps and check if it helps.

Step 1: I suggest you to follow the below steps to save the scanned copies to .jpeg format.

• Press Windows key from the keyboard, type Windows Fax and Scan
  and select it.
• Click on Scan from the left and click on
  New scan at the left top corner of the Toolbar.
• When the "New Scan" dialog box opens, click the "Profile" drop-down list and choose "Photo."
• Review the scanner settings. Make sure the printer/scanner is selected.
• Click "Preview" to see what the scan would look like. Edit the scan settings if needed. For example, you can change the
  output file type (.jpeg) or move the slides to adjust the brightness and contrast.
• Click "Scan." After the scanning is complete, click "Save As" on the toolbar and save the file under a new name.

Step 2: I suggest you to disable Windows Fax and scan features, restart the computer, enable the feature and check helps.

• Press Windows + X keys from the keyboard, click on Programs and Features.
• Click on Turn Windows features on or off from the left pane.
• Expand Print and Document services, uncheck the option
  Windows Fax and Scanon.
• Restart the computer and enable the feature.

For more details about scanner refer to the below link:

Scan app for Windows: FAQ

(Applies to Windows 10 as well)

Hope it helps. Get back to us for further assistance on this issue. We will be happy to help you.

 

Windows Photos app - "It appears that the file was moved or renamed" when scrolling through photos

Hi,

There are several reason why this issue occurs. This could be a possible settings issue on Windows Photo app. For the first step resolution, we suggest that you perform a

System File Checker to scan and repair a possible missing or corrupted system files.

You may also try to reset the Windows Photo app by following the steps below:

• Press windows button + R
• Type: %appdata%\..\Local\Packages\Microsoft.Windows.Photos_8wekyb3d8bbwe\LocalState
• Delete all the contents of that folder

Note: If you follow the Windows Photo app reset it will go back to its original state. To avoid missing or corrupted files, we recommend that you backup the files.

Update us with the outcome so we can provide further assistance.