Windows 10: Cannot find the BitLocker Recovery key on Cloud and the PC is not opening without it

I don't know when bitlocker was enabled, but the recovery key wasn't automatically uploaded in the account. Now the laptop is not booting without the recovery key I do not know why. I cannot reach any microsoft support center neither I know where to go. It is sad to know I cannot access my own laptop.

:)

 

PC prompting for Bitlocker recovery key, cannot find the recovery key

Hello Leckbir,



Thank you for writing to Microsoft Community Forums.



For further clarity on the issue and to guide you accordingly, respond to the questions listed below:

1. Since when are you facing this issue?
   
2. Are you aware of any changes being made to the PC?
   
3. Which version of Windows is installed on the PC?
   
4. What is the make and model of the PC?
   

This issue can be caused if a BIOS/firmware update has been pushed to your PC either through Windows Updates or any other OEM media update.



If you have set up the Bitlocker on your PC, I suggest you to look for the recovery key on your Microsoft account. Also, you can refer the article

Find my BitLocker recovery key.



Hope it helps.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

bitlocker recovery key

Hi Singh,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
4. Are you using Windows 10 Home or Windows 10 Professional?

Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.

 

Unable to save BitLocker recovery key to cloud domain account

I have enabled BitLocker after upgrading to Windows 10 Pro account (from Windows 10 Home). My internal hard drive appeared to be already encrypted (not sure how) and there is a recovery key listed in my cloud domain account. I have now encrypted my external
backup drive also, and am trying to store the recovery key for that drive in my account. I click "Save to your cloud domain account", and a pop up appears saying "please wait while recovery key is saved". This completes, with no errors displayed. But when
I look in my cloud account, I still just see the original recovery key from my internal drive listed, and no new key appears in the list. If I save the key to file, it saves fine (but that is not a good long term solution for me). Does anyone know how to actually
save this key to the cloud account?

Thanks