Windows 10: Cannot get Azure VPN Client from MS store

Hello,

Recently installed a new Laptop details at the end.

I want to install the Azure VPN Client.


I press the "Get" button and nothing happens.

Maybe it's because I'm using a laptop? And if it is the reason, how can I overcome this?


Thanks!


here is my system info:


OS Name Microsoft Windows 10 Enterprise LTSC
Version 10.0.17763 Build 17763
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Inc.
System Model Latitude 5401
System Type x64-based PC
System SKU 0918
Processor IntelR CoreTM i5-9400H CPU @ 2.50GHz, 2496 Mhz, 4 Cores, 8 Logical Processors
BIOS Version/Date Dell Inc. 1.6.1, 2019
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0D2RTT
BaseBoard Version A00
Platform Role Mobile
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Hardware Abstraction Layer Version = "10.0.17763.1131"
Installed Physical Memory RAM 8.00 GB
Total Physical Memory 7.79 GB
Total Virtual Memory 9.04 GB
Page File Space 1.25 GB
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Un-allowed DMA capable bus/devices detected, TPM is not usable

:)

 

Cannot get Azure VPN Client from MS store

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to download Azure VPN from Microsoft Store. I’ll certainly assist you with the issue.



However, please let us know:



· Does this issue occur only while downloading Azure VPN?

· Do you receive any error message/code?

· Is the computer is connected to any Domain or Organizations network?



If the PC is connected to a Domain network, I would suggest you to get in touch with the IT admin of your organization. You can also post your query in
TechNet forums.



If the PC is not connected to a Domain network, I would suggest you to refer the troubleshooting steps mentioned below and see if that helps:



Method 1: Reset Store Cache



Try resetting the Store and see if that helps.



1. Press Windows key +
R. This will open Run. Alternatively, you can go to Start and search for ‘Run’.

2. In Run dialog box, type ‘wsreset.exe’ and hit
Enter.



Note: A blank Command Prompt window will open, and after about ten seconds, the window will close and Microsoft Store will open automatically.



Method 2: Re-register Microsoft Store



Re-register Microsoft Store using PowerShell and see if that helps.



1. Press
Windows + X keys together and click on
Windows PowerShell (Admin).

2. Now type in the command and hit
Enter: Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml”}

3. Restart the PC.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Cannot get Azure VPN Client from MS store

Hello,

Recently installed a new Laptop (details at the end).

I want to install the
Azure VPN Client.

I press the "Get" button and nothing happens.

Maybe it's because I'm using a laptop? And if it is the reason, how can I overcome this?

Thanks!

here is my system info:

Code:

OS Name    Microsoft Windows 10 Enterprise LTSC    

Version    10.0.17763 Build 17763    

OS Manufacturer    Microsoft Corporation    

System Manufacturer    Dell Inc.    

System Model    Latitude 5401    

System Type    x64-based PC    

System SKU    0918    

Processor    Intel(R) Core(TM) i5-9400H CPU @ 2.50GHz, 2496 Mhz, 4 Core(s), 8 Logical Processor(s)   

BIOS Version/Date    Dell Inc. 1.6.1, 2019    

SMBIOS Version    3.2    

Embedded Controller Version    255.255    

BIOS Mode    UEFI    

BaseBoard Manufacturer    Dell Inc.    

BaseBoard Product    0D2RTT    

BaseBoard Version    A00    

Platform Role    Mobile    

Secure Boot State    Off    

PCR7 Configuration    Binding Not Possible        

Hardware Abstraction Layer    Version = "10.0.17763.1131"    

Installed Physical Memory (RAM)    8.00 GB    

Total Physical Memory    7.79 GB    

Total Virtual Memory    9.04 GB    

Page File Space    1.25 GB    

Kernel DMA Protection    Off    

Virtualization-based security    Not enabled    

Device Encryption Support    Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Un-allowed DMA capable bus/device(s) detected, TPM is not usable

 

Azure VPN - Client won't launch on Windows 10 PC

I have successfully set up an Azure point to site VPN using IKEv2 - root certs and client certs have been produced successfully.

I have downloaded the VPN client, and on my laptop I can connect, get the private IP address and connect to the Virtual Machine on the network.

However, when I install the same VPN client on my desktop, the VPN connection appears in the VPN settings screen, but when I click "Connect" instead of the Azure login window appearing I get the "circle of dots" going round endlessly, and nothing happens.

I've tried removing the client cert from the laptop, and the Azure login window still appears and warns you that you don't have a valid Client cert, so its not that.

I've removed Sophos Endpoint security, and switched off the firewall to see if they were stopping anything, rebooted several times - but I'm still getting the same issue.

I'm running out of ideas of where to look next to resolve this, so any help would be appreciated.