Windows 10: Cannot get into laptop after signing in

Discus and support Cannot get into laptop after signing in in Windows Hello & Lockscreen to solve the problem; I signed into my Microsoft account and then restarted my computer. The start up screen shows my Microsoft user name and I click to sign in. I enter the... Discussion in 'Windows Hello & Lockscreen' started by Sara Jackson1, Feb 8, 2023.

  1. Cannot get into laptop after signing in


    I signed into my Microsoft account and then restarted my computer. The start up screen shows my Microsoft user name and I click to sign in. I enter the correct password and then it asks me to set up my pin. This doesn’t work, so it gives me the option to skip this step, so I skip it and click next. And then nothing happens. The dots just keep circling but it never lets me into the computer. The screen goes black, but my curser is still visible and the lights on the keyboard are on, but nothing functions. I’ve restarted like 5 times and every time same thing.

    :)
     
    Sara Jackson1, Feb 8, 2023
    #1
  2. n-ster Win User
    n-ster, Feb 8, 2023
    #2
  3. password sign in

    Hi,

    About your concern with typing the password after being idle, it is actually recommended to activate for security reasons.

    If you wish to disable it, I suggest you to follow the below steps and check if it helps.

    • Go to Settings.
    • Click on Accounts.
    • Click on Sign in options.
    • On the right side, you will see required sign in.
    • Change it to Never.

    Let us know how it goes.

     
    PreciousLeb, Feb 8, 2023
    #3
  4. Yolvi Ell Win User

    Cannot get into laptop after signing in

    Inability to sign on to my laptop

    Hi,



    It's possible for you to change the sign-in method of your computer once you're logged in. Since you can't remember your password, if you're using your Microsoft account, we suggest that you follow the steps
    provided in this article: When you can't sign in to your Microsoft account.
    If you're using a local account, follow the steps here instead: Reset
    your Windows 10 local account password
    .



    Once you're able to sign in, you can change the sign-in options by following these steps:


    • Click Start.

    • Type Sign-in options.

    • Press Enter.

    • Under PIN, click Add.

    • Enter your password or any other required information when prompted and click
      OK.

    • Enter at PIN number with at least 4 digits and click OK.



    Let us know if you need help with any other concerns.
     
    Yolvi Ell, Feb 8, 2023
    #4
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Cannot get into laptop after signing in

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