Windows 10: Cannot get into Microsoft store

Discus and support Cannot get into Microsoft store in Windows 10 Software and Apps to solve the problem; As title, even though I am logged into my Microsoft account the store wants me to sign in also except that it wants me to sign in using an old outlook... Discussion in 'Windows 10 Software and Apps' started by GlennFaulkner2, Jan 27, 2022.

  1. GLENNFAULKNER2
    GlennFaulkner2 Win User

    Cannot get into Microsoft store


    As title, even though I am logged into my Microsoft account the store wants me to sign in also except that it wants me to sign in using an old outlook email address which I thought I had deleted some months ago. I sign in without issue with my new address but for some reason the old one is stored somewhere which the store is determined to use.It is not a major issue as I rarely use the store but it is a niggle I would like to resolve.

    :)
     
    GlennFaulkner2, Jan 27, 2022
    #1
  2. SAM02
    sam02 Win User

    App store and Microsoft account


    Thank you for the advice

    I see what you mean about the password but i think its a backward step to compromise my Microsoft password to to use the app store
     
    sam02, Jan 27, 2022
    #2
  3. PRECIOUSLEB
    PreciousLeb Win User
    Microsoft Store

    Hi James,

    To resolve your concern about Windows Store, we suggest for you to follow these steps:

    • Press Windows key + R key to open Run.
    • Type wsreset.exe and press
      Enter      .
    • Restart the PC, sign in with your Microsoft user account and check if you are able to find Windows Store.

    Let us know how it goes.
     
    PreciousLeb, Jan 27, 2022
    #3
  4. DEEPIKA GOWDA
    Deepika Gowda Win User

    Cannot get into Microsoft store

    Microsoft Store is not working

    Hi,

    Thank you for responding.

    Do let us know the exact issue you are facing in accessing the Windows Store?

    Have you tried to reset the Windows Store as stated in the above response?

    If the issue still persists after deploying the above troubleshooting steps, try the below and check if it helps.

    Step 1: I suggest you to run Windows Store Apps Troubleshooter
    and check.

    Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

    1. Press
    Windows + X keys from the keyboard, click on Control Panel.

    2. In the
    Control Panel window, select Category and then select
    Large icons.

    3. Click on
    Troubleshooting.

    4. Click
    View all and then click Windows Store Apps.

    5. Click
    Next and follow on-screen instructions.

    Step 2: I suggest you to install all the pending updates on your device.

    Steps:

    • Connect to the internet.
    • Press Windows key and type
      updates.
    • Click on Check for updates.
    • Under Windows Updates, click on
      Check for updates.
    • Try to install the updates being shown.





    Hope it helps. Reply to the post with an updated status of this for further assistance, we will be happy to help you.
     
    Deepika Gowda, Jan 27, 2022
    #4
Thema:

Cannot get into Microsoft store

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