Windows 10: Cannot get into my laptop. Cannot remember the Microsoft account details for this...

The technical team at costcos cannot get to the bottom of this. Error occurred after an update last night

:)

 

Change Microsoft Account Details in Administrator Account


Hi Daryl, welcome to the Ten Forums.

It's quite easy in fact, simply switch the account in question first to a local account, then switch back to a Microsoft account, this time using your wife's MS account credentials.

Tutorials:

• Step 1: Local Account - Switch to in Windows 10 - Windows 10 Forums
• Step 2: Microsoft Account - Switch to in Windows 10 - Windows 10 Forums

Notice that before doing this you need to remove the new additional MS account on the PC, the one you created with her credentials. Windows allows only one user account for each email address, if the new account exists you cannot switch the original administrator account to an MS account using the same email address. Tutorial: User Account - Delete in Windows 10 - Windows 10 Forums

 

MICROSOFT ACCOUNT ON LAPTOP NOT RESPONDING

Hi,

We need to know more information about this for us to assist you better.

• Can you still remember your last activity before this issue starts to happen?
• What is the exact error message when you try signing into this Microsoft account?
• Were you able to login to another device using this account?
• Any troubleshooting steps you've done so far?

We will look forward to your reply.

Regards.

 

How to permanently remove laptop device from my Microsoft account

At this location Manage devices used with your Microsoft account - Microsoft Support I found these instructions:

If you don't use a device but it still appears in your devices list, here's how to remove it:

• Go to account.microsoft.com/devices, sign in, and find the device you want to remove.
• Select Show details to see info for that device.
• Under your device's name, select More actions > Remove.
• Review your device details, select the check box, I'm ready to remove this device, then select Remove.

I successfully completed Steps 1 and 2 but could not find Step 3 -
Under your device's name, select More actions > Remove

So it seems that these instructions no longer apply.

I want to remove this laptop from my account because I no longer have it.

Suggestions appreciated.

Thanks