Windows 10: Cannot import all photos from Iphone 5s to Windows 10 laptop and desktop PCs

Hi,


For some time my Windows 10 machines have been unable to import some of the photos that I take with my IPhone 5s. Windows 10 will recognize and import some of the photos but not all.

When I use file explorer to view the DCIM files only some of the photos on the phone are visible to the PC.


Does anybody have any suggestions of what the cause could be and how to resolve the problem please?

:)

 

importing photos from iphone 5 to windows 10

Hi Diana,

Thank you for posting your query on Microsoft Community.

I appreciate your interest in Windows 10. We sincerely regret for the inconvenience caused.

• How are you trying to import photos from I phone
  to windows

Follow the steps provided below and check if it helps.

Connect your iPhone to your PC using the connection cable provided by Apple. Check your iPhone screen now. You might see a notification with Trust option. Tap Trust option to continue. The moment Windows recognizes your iPhone,
you will see a notification on the screen asking Tap to choose what happens with this device.

Click or tap the notification to see three options: Import photos and videos, Open device to view files, and Take no action. Click or tap
Import photos and videos option. This action will open all photos on your iPhone in Windows 10’s Photos app.

Select photos and videos that you wish to import and then click or tap
Import button to start copying all photos from your iPhone to PC. Once Photos app completes the transfer, you’ll see an option to open up the folder to view imported photos. You can also close Photos app if you would like to view photos later.
If issue persist, kindly try the below given steps and check if it helps:

• Connect the iPhone to Windows 10
  computer
• Close the prompted window.
• Press Windows + E key on the keyboard (it will show the phone as drive)
• Now you can copy and paste the pictures & videos into your Windows drive.

Hope this information helps. Post back with updated issue details for further help.

Thank you.

 

Imported iPhone photos fail to delete

Ihpone 6s . Importing photos marked for deletion after import fail to delete, same with iPhone 5s. No clue

 

Import photos iPhone 4S to Windows 10

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern regarding the issue that you are facing.

I suggest you to follow the steps and check if it helps

I would suggest you to run the app troubleshooter and then import the photos
from the below link

Refer the link below and check if it helps

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps



If this is the first time you are connecting the iPhone to your PC, you might a get a notification on your iPhone with trust option. Tap the Trust button to continue.

Step 1: Switch to the Start screen, click or tap Photos app tile to run the app.

Step 2: Right-click anywhere on the Photos app to see
Import option in the lower right corner of the screen.

Step 3: Click or tap
Import button to view list of all connected devices to your PC.

Step 4: Click or tap your iPhone entry, select photos and videos that you would like to import, and then click or tap
Import button to start transferring selected photos and videos to your PC.

Place your computer in clean boot state and check if it helps.

Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

How to perform a clean boot in Windows

https://support.microsoft.com/en-us/kb/929135

Note: After troubleshooting, refer to this section "How to reset the computer to start normally after clean boot troubleshooting".

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.