Windows 10: Cannot Import iPhone Photos to MS Photos App on Windows 10 OS

I have used USB to Import photos from iPhone to Windows OS 7, XP and10 for many years with no issues. I haven't used this feature since Nov 2018, so assuming Updates to MS Photos App and Windows 10 are causing issues, based on discussions and forums on-line.


When I press Import in MS Photos App, I receive "Try Again" error message while its looking for my device. It also crashes during the Import when it would find my device, creating duplicate files when trying to Import again, because it hasn't deleted it/them from my iPhone. I have done all the updates for Windows, MS and did the MS Photos App Repair. I do not use any cloud photo storage because I backup to external drive from my computer.


Can anyone help me and others with the correct fix to this issue? I see a lot of frustrated users on-line with these same issues. I do not know my Windows product key to uninstall/reinstall Windows. I also wanted to uninstall and reinstall MS Photos App, but MS will not allow Uninstall for Photos App it is gray shaded under Advanced Options when you click on Photos App in Settings. I have uninstalled the Add-ons for the MS Photos App, but it reinstalls itself.

:)

 

iPhone Photos import to Windows 10 PC not working

I would like to troubleshoot my inability to import photos from iPhone to Windows 10. I am an advanced user struggling to find relevant help on the internet since most results are unusable masked adverts for paid third party software.

I want to use it the following way

1. connect iPhone via USB to my Windows 10 PC
   
2. open Microsoft "Photos" app
   
3. click in the upper right on import > add from the device over USB
   
4. select all photos and click import
   

4th step is where it fails, with no usable message.

• I have set the device as trusted on iPhone
  
• I mostly don't see it in My Computer, therefore I cannot just copy
  
• I tried uninstalling every driver and iTunes software
  
• Despite not being visible in Windows Explorer, iTunes can always access the contents with no issue
  
• it has a tiny moments when it starts working, but overall import fails sooner or later and never copies all 3k photos. Mostly MSPhotos don't show any content, just failure message, sometimes it shows it's content and acts as I can select what to import, but as described fails sooner or later
  
• iTunes can successfully copy entire phone.
  
  Other attempts
  
• I tried multiple free 3rd party SW, all of them either failed or seemed like to be usable only after buying their extended version
  
• I tried using iTunes for Syncing the Photos
  
  • I maybe don't know how to use it, or it is faulty too. But I've set the directory where my Photos should be synced, but sync seems to just backup the phone and creates tiny 'Photo Database file', but no photo actually gets copied onto PC.
    

 

Photos won't import from iPhone to Photos app on Windows 10

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties as you are unable to import pictures from your iPhone to the PC using Photos app.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type
  winver in Windows search/Run command)
  
• What is the version of Photos app installed on the PC?
  
• Were you able to import photos before using Photos app on the PC?

Meanwhile, we would suggest you to perform these steps and check.



Step 1: Reset Photos App

1. Press Windows + I key to open Windows
   Settings.
   
2. Click on Apps and select
   Apps & feature from the left pane.
   
3. Scroll and look for the Photos app.
   
4. Select the app and click on Advanced
   option.
   
5. Click on Reset and once you see a
   tick mark, then relaunch and check.
   

Step 2:
Uninstall app using Power shell command

1. Press Windows + X key and select Windows PowerShell (Admin).
   
2. Copy and paste this command, then press enter:
   Get-AppxPackage *Microsoft.Windows.Photos* | Remove-AppxPackage
   
3. Close the PowerShell command and restart the PC.
   
4. Reinstall the Photos app from Microsoft Store and check.

Step 3: New User account

If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to
create a local user or administrator account in Windows 10.



You may also refer these articles for additional help:

Fix problems with apps from Microsoft Store

Transfer photos and videos from your iPhone, iPad, or iPod touch

Import photos and videos from phone to PC



If the issue still persist, I suggest you to leave a

Feedback for this issue and provide us the Feedback Hub link so that our developer team can look into this issue.



Steps to share the Feedback Hub link:

1. After submitting the feedback on Feedback Hub, go to the Feedback section of the app.
2. Select the My feedback tab to see your feedback.
3. Select the feedback and then click Share.
4. Once you click on share, a link will be generated like
   https://aka.ms/*****.
5. Click on Copy link and then paste the link in your reply to this message.

Regards,

Aditya Roy

Microsoft Community – Moderator

 

importing photos from iphone 5 to windows 10

Hi Diana,

Thank you for posting your query on Microsoft Community.

I appreciate your interest in Windows 10. We sincerely regret for the inconvenience caused.

• How are you trying to import photos from I phone
  to windows

Follow the steps provided below and check if it helps.

Connect your iPhone to your PC using the connection cable provided by Apple. Check your iPhone screen now. You might see a notification with Trust option. Tap Trust option to continue. The moment Windows recognizes your iPhone,
you will see a notification on the screen asking Tap to choose what happens with this device.

Click or tap the notification to see three options: Import photos and videos, Open device to view files, and Take no action. Click or tap
Import photos and videos option. This action will open all photos on your iPhone in Windows 10’s Photos app.

Select photos and videos that you wish to import and then click or tap
Import button to start copying all photos from your iPhone to PC. Once Photos app completes the transfer, you’ll see an option to open up the folder to view imported photos. You can also close Photos app if you would like to view photos later.
If issue persist, kindly try the below given steps and check if it helps:

• Connect the iPhone to Windows 10
  computer
• Close the prompted window.
• Press Windows + E key on the keyboard (it will show the phone as drive)
• Now you can copy and paste the pictures & videos into your Windows drive.

Hope this information helps. Post back with updated issue details for further help.

Thank you.