Windows 10: cannot install apps from microsoft store and cannot run troubleshooter

Discus and support cannot install apps from microsoft store and cannot run troubleshooter in Windows 10 Gaming to solve the problem; I am unable to install most apps from the Microsoft Store. They come up with an error - 0x800706D9. Trying to follow a number of instructions on your... Discussion in 'Windows 10 Gaming' started by StephenElwell-Sutton, Feb 28, 2025.

  1. cannot install apps from microsoft store and cannot run troubleshooter


    I am unable to install most apps from the Microsoft Store. They come up with an error - 0x800706D9. Trying to follow a number of instructions on your web pages, I fall at the first fence.First instruction: Run the Troubleshooter. Open Settings and navigate to 'Update & Security'. It's not there:I cannot find it in any of the listed settings.Other suggestions point me to the Troubleshooters, except there isn't one for the Windows Store Apps:How do I progress this and get the Microsoft Store working?This is a new Windows 11 install. My Windows version:Windows Update reports that it is up-to-

    :)
     
    StephenElwell-Sutton, Feb 28, 2025
    #1

  2. Apps won't install in Microsoft Store

    Hi,



    Thank you for writing to Microsoft Community Forums.



    We understand your concern as you are unable to install apps in Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers
    to the questions below:




    • Do you have any non-Microsoft antivirus program installed?

    • Does this issue occur for all apps from the store?
    • What is the date and time on the PC and ensure it is correct?



    Meanwhile,
    we would suggest you to perform these steps and after every step check if you are able to install the app.



    Step
    1:
    Reset the Windows Store Cache: Press the Windows
    Logo Key + R
    to open the Run
    dialog box, type wsreset.exe, and then select OK.



    Note:
    A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.



    Step 2: Run the Windows Store Apps Troubleshooter: Select the
    Start button, and then select Settings>Update & Security
    > Troubleshoot, and then from the list select Windows
    Store apps
    > Run the troubleshooter.



    Step 3:
    Refer the troubleshooting steps and mentioned
    in this article: Fix
    problems with apps from Microsoft Store




    Step 4: If you have any non-Microsoft security/antivirus software installed, disable it temporarily and
    then try installing the game.



    Step 5: If the issue persists, then we would suggest you to create a new administrator user account and
    check, refer this article to create
    a local user or administrator account in Windows 10
    .



    Regards,

    Aditya Roy

    Microsoft Community – Moderator
     
    Aditya_Roy, Feb 28, 2025
    #2
  3. microsoft app store

    How to run apps that are downloaded from Microsoft app store on multiple PCs without downloading multiple times.
     
    Subhash Boipai, Feb 28, 2025
    #3
  4. Eric Ber Win User

    cannot install apps from microsoft store and cannot run troubleshooter

    Uninstalled apps stuck "installing" in Microsoft Store (MSN News)

    Hi Will,

    A corrupted Microsoft Store cache is one of the possible reasons why some apps are stuck in an "installing phase" when you try to uninstall them. We suggest that you try running the
    Windows App troubleshooter to troubleshoot the issue.

    If the issue persists, we suggest that you reset the Microsoft Store cache. You can follow the steps below to reset the Microsoft Store cache:

    • Press Windows + R keys to open the run
      command
      box.
    • Type WSReset, then try launching Microsoft Store and sign in.

    Should you need further assistance, don't hesitate to get back to us.
     
    Eric Ber, Feb 28, 2025
    #4
Thema:

cannot install apps from microsoft store and cannot run troubleshooter

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