Windows 10: Cannot install the Mouse and Keyboard Center

Recently I have reinstalled Windows 10 and tried to install Mouse and Keyboard Center to run my Microsoft Designer Keyboard, but after I accept the agreement and click 'Install' I get the message saying there are some files missing. The installer has been downloaded from the official page here https://support.microsoft.com/en-us/topic/mouse-and-keyboard-center-download-f5b10905-7887-eedb-2f1c-d0737a36a3b2 and it worked fine when I initially bought the device and used it for months. Windows Bluetoth can see the keyboard connected correctly. What can be the issue?

:)

 

Mouse not visible in Mouse and Keyboard Center

I use Microsoft Natural Ergonomic Keyboard and Microsoft Sculpt Ergonomic Mouse, The first is visible in Mouse and Keyboard Center, but not the mouse. The mouse
does work, however one of the reasons I have chosen this particular mouse is the additional settings in Microsoft Mouse and Keyboard Center, which I cannot use.

I have already uninstalled and reinstalled Microsoft Mouse and Keyboard Center. No improvement.

The mouse is on the list of supported devices and I'm surprised by this issue as I have never heard such a problem before. It is my second Sculpt Ergonomic Mouse.

Thanks for any helpful suggestions,

Krzysztof

 

Microsoft Mouse and Keyboard Center error

Hi Bent,

Thanks for replying to us with the status of your issue.

We understand the inconvenience caused and we will try our best to resolve the issue.

This issue might occur if the Microsoft Mouse and Keyboard Center files got corrupted.

I suggest you to place the computer in clean boot, uninstall the Microsoft Mouse and Keyboard Center application and download and install the latest Microsoft Mouse and Keyboard Center application form the website and check if it helps.

Follow the below steps:

Step 1: Perform Clean boot.

A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program.

How to perform a clean boot in Windows

Note: Steps mentioned for Windows 8/8.1, will work fine with Windows 10.

Disclaimer: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.

Step 2: Uninstall Microsoft Mouse and Keyboard Center application.

1) Press Windows key + x and select Program and features.

2) Right click on the Microsoft Mouse and Keyboard Center and click on
Uninstall.

Step 3: Download and install the latest Microsoft Mouse and Keyboard Center for the website.

Refer to the below link:

https://www.microsoft.com/en-us/download/details.aspx?id=36791

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Is Microsoft Keyboard and Mouse center needed for Win10?

Hi,

Thank you for posting your query in Microsoft Community. I understand the inconvenience caused and will assist you.

I suggest you to follow the steps below and check if it helps:

Step 1: Run Hardware Troubleshooter.

• 
  Press Windows + C.
  
• 
  Type Troubleshooting and click on it.
  
• 
  On the left pane click on View all.
  
• 
  From the list click on Hardware troubleshooter.
  
• 
  Follow on screen instructions to complete.
  

Hardware troubleshooter will detect minor issues and try to fix them, automatically.

Step 2: Install the Microsoft Mouse and Keyboard center in compatibility mode with Windows 8.

Download Microsoft Mouse and Keyboard center
from link below.

Buy Microsoft Sculpt Ergonomic Desktop - Microsoft Store

Refer (Make older programs compatible with this version of Windows)

http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows

Note: This link also applies to Windows 10.

Hope the information is helpful. Feel free to
write to us for any other assistance with Windows, we’ll be glad to assist you.