Windows 10: Cannot install/uninstall a software

Hi!
I installed Ivanti Endpoint Manager. I used it for a while. A new version became available. When I was updating it, something went wrong and it failed to upgrade. Please see the screenshot for details. Now, I am trying to completely uninstall this application but it gets stuck at the same step.
I used Windows uninstaller, also tried CCleaner to uninstall. I get the same result.
Is there another way to remove this software for good?

This is a Windows 10, version 1909

Thanks in advance!



:)

 

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Windows 10 ,installing and uninstalling software

Hi Caston,



I do appreciate your efforts and time, and will assist you with the issue.



If you install a software in Windows 10, you will find it in control panel’s programs and features window.



To uninstall a software please follow the steps below:

• 
  Type control panel
  in the search bar and hit Enter Key.
  
• 
  Click on program and features.
  
• 
  Select the software you want to uninstall from the list and click on uninstall option on top.
  

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

 

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