Windows 10: Cannot isolate the problem that is causing my computer to crash

Hello,I have an MSI Raider GE66, Windows 11, 12th Gen Intel Core i7-12700H 2.70 GHz processor, and 64-bit operating system with x64-based processor. It is hooked up to a Samsung UltraGear ultra-wide monitor via DP. For a few months now, my computer will just crash suddenly. Sometimes it will restart itself, other times, my screen will be on I can see the backlight but will be blank/black and I have to force restart with the power button. I found that SearchHost.exe was crashing and causing a critical error. I repaired Cortana and then ended up removing the program as I have no use for it. I

:)

 

Help with Crashing computer!

Hi,

The issue you are experiencing may have something to do with the Windows components of your computer. With that said, we will be performing some troubleshooting steps to isolate the cause of this problem. Before we proceed, kindly answer the following questions:

• Did you notice any changes on the computer prior to this concern?
  
• Have you tried updating the video card driver of your computer? If so, did you experience the same issue?
  
• What is the current version and build number of your computer? To get the information, kindly follow the steps below:
  • Click on the Start menu.
  • Type winver.
  • Press Enter.

 

the calling would crash the whole internet connect

Hi,

I would like to ask more information regarding the issue to better assist you:

1. What changes have been made on the computer before this issue start?
2. When you say crash, does it disconnect the computer from the internet or the whole system crashes?
3. Does it have an error message?
4. It is possible that an antivirus or malware-prevention software might prevent you from getting connected so with that, do you have a third-party antivirus or malware protection program installed in the computer?

In the meantime, I suggest that you run the Network troubleshooter to isolate the issue. Here's how:

1. In the search box on the taskbar, type Network troubleshooter, and then select
   Identify and repair network problems from the list of results.
2. Follow the steps in the troubleshooter and see if that fixes the problem.

You can also perform the troubleshooting steps in this article to determine the root cause of the problem.

Let us know the outcome.

Regards.

 

Internet connection causes computer to loose power.

Hello Cliff,



An outdated network adapter can be one possible reason for this.
To isolate the issue, kindly provide us these details:

• Have you made any changes on your computer prior to the issue?
• How are you connected to the internet? Is it via Ethernet cable or is it wirelessly connected?
• Have you installed the latest Windows updates?

To help us diagnose the cause of this error, we would suggest that you follow these steps:



Step 1: Boot into safe mode and check if the issue persists

Safe mode starts Windows with a minimal set of drivers and services. To boot into safe mode, kindly follow the steps on this link.



Step 2: If issue does not persist in safe mode, we suggest you to place the computer in clean boot and check which third party application driver is causing the issue.

Follow the steps on this link to
perform a clean boot.



Note: After troubleshooting, make sure to set the computer to start as usual as mentioned in Step 7 in the above KB article.



We’ll keep an eye out for your response.