Windows 10: Cannot Log In - BitLocker and Account Recovery Barrier

I am needing assistance logging into my computer. It popped up with a BitLocker barrier that I have never seen before. I have checked my Microsoft email accounts, both business, and neither has an email containing the BitLocker code. I may have a personal Microsoft email account, however I have forgotten what this is because I never use it. When trying to recover my account, it says no accounts can be found with the addresses I think it could be. I tried calling Microsoft support, however the teleprompter assumed my login issue was due to forgetting my password which is not the case. When I tr

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Bitlocker Randomly Enabled

Hi,

On my personal Lenovo laptop, Bitlocker somehow randomly was enabled. I have not enabled it, and I followed the recovery steps without luck. It seems that it was enabled during an update. I logged into my Microsoft account, see that the laptop is listed, but there is no bitlocker key listed. I am at a loss on what the next steps might be for me to be able to log into my computer at this point.

Carl

 

BitLocker Recovery Account issue

Hello,

I have a coworker who after rebooting their laptop, received a blue screen showing a BitLocker Recovery window, where its prompting the user to enter a recovery key in order to access their laptop. This is the first encounter I have seen asking for bitlocker recovery for a user, as we never had an issue where if it did lockout a user, it never asked for a bitlocker recovery key.

We then checked the url: My Account to see if their was a bitlocker recovery key.

Their was no key to use. (attached screenshot)

So we are not sure how to proceed from here. We had another IT user tried various alternatives such as rebooting, attempting to safe mode with no luck.

Asking here for any suggestions on what to do, as this is our first experience on bitlocker recovery.