Windows 10: Cannot log in to Microsoft in Phone Link on my laptop

Nathan Butler · Mar 18, 2024

When trying to sign into Phone Link on my laptop, I reach the screen where I'm prompted to sign in with my Microsoft account, but the button to sign in with Microsoft doesn't work and I am unable to log in. I have tried entering the app through "www.aka.ms/yourphoneqr," and I have tried repairing and resetting the app multiple times through my laptop's settings. Is there anything I can do about this?

:)

Manjunath_H · Mar 18, 2024

Unable to log into laptop after changing password.

Hi Marty,

Thank you for writing to Microsoft Community Forums.

We understand how difficult it could be and we appreciate the time and effort that you have taken to work this issue. However, in order to get clarity, we would need some more information regarding the issue.

Were you using the “Old email (account) address” regardless of not using laptop?

Are both the email addresses linked?

Could you please let us know, where exactly you get prompt for the password for the “Old email address” in the desktop?

What is the exact error message you get when you try to log in to laptop?

Does your desktop has two user profiles?

In the meantime, we would suggest you to follow the steps mentioned below and check.

You would need to have internet connection in laptop, so that the password change could get updated and it seems that the laptop is not connected to the internet, we would suggest you to connect Ethernet cable to laptop and then
try logging in to the laptop with the new password for the old email address.

We await your response.

iannecj · Mar 18, 2024

Multiple Daily freeze and now BSOD- Link to V2 log and dump files

Status update- I was working through suggestions from @ubuysa -to remove NVidia drivers in prep for driver updates as suggested I used DDU which suggests safe boot and several restarts in between cleaning steps. I remoted both display and audio drivers as both are options in DDU with network unplugged -Running out of time I got to a clean step and rebooted into safe mode and only a single screen active and low res. Safe mode. Has to stay that way since off to work. -After 24 hrs no crashes, no event log entries suggesting any restarts. Recently I cannot make 24hrs with out BSOD or cache exception restart. -planning to proceed with the NVidia install I rebooted into normal boot and before I could start driver update process for NVidia (while I was still on Microsoft display adapter)....I got restart and event log said cahce error again. -In notices fans surging on PC so I opened OCCT and grabbed screenshots. I attached that and event log entry for WHEA 18 that I got causing the restart. -At this point I turned on network so as to write this post and windows added NVidia driver so I will go back through DDU steps and hen once clean install downloads drivers from NVidia site. -After that I will start into steps proposed by @zbook Does the stability in safe mode suggest hardware is OK or can it still be hardware? Does the core voltages in attached WordPad file suggest a problem given core voltages during this "surging period" seem to get pretty low? I add pictures of OCCT at this link along with new V2 log collection under folder with today's date here: Update your browser to use Google Drive, Docs, Sheets, Sites, Slides, and Forms - Google Drive Help

Tetsujin · Mar 18, 2024

How can I un-link my current Microsoft account that is tagged to my Windows activation license and link it to a new Microsoft account?

You don't make a new account & try to move your entitlements to it, you change the email address associated with the original account.

From Microsoft Support - Change the email address or phone number for your Microsoft account

I want to use a different email address or phone number to sign in

You can use any email address or phone number you have listed as a
username to sign in to your Microsoft account. If you want to sign in
with a specific one or change the one you're signing in with, here's
how:

Sign in to Manage how you sign in to Microsoft with your Microsoft account. If you’re having issues signing in to your
Microsoft account, go to Microsoft account help.

Note You may be prompted to enter your Microsoft account password, or
to enter a code sent to the email address or phone number listed in
your account's security information. By providing this info to us, we
know the request is coming from you.

If you want to use an existing email address or phone number, go to step 6. If you're adding a new email address or phone number, go to
step 3.

If you selected Add a phone number, go to step 5. If you selected Add email, choose whether to add:
a. A new email address. Select Create a new email address and add it as an alias, and then follow the instructions.

b. A non-Microsoft email address (such as an @gmail.com or @yahoo.com email address). Select Add an existing email address as a Microsoft
account alias, and then select Add alias.

After you've added the email address, you'll be asked to verify that you're the account owner:

a. Select Verify next to the new alias. A message is sent to the account for verification.

b. After you receive the message, select the included link to confirm that you own the account.

If you selected Add a phone number, follow these steps:

a. Select your country from the list.

b. Enter the phone number you
want to use, and then select Next.

c. When you add a new phone
number, we'll send a text message to that number to verify it. Enter
the code in the text message, and then select Next.

Under Sign-in preferences, select Change sign-in preferences.

Either select the check boxes next to the aliases that you want to use to sign in or clear the check boxes for the aliases that you don’t
want to use to sign in, and then select Save.

Click to expand...

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