Windows 10: Cannot log into Apps - always says PIN incorrect

Discus and support Cannot log into Apps - always says PIN incorrect in Windows 10 Software and Apps to solve the problem; I am running into a problem with a seemingly simple operation on a brand new Windows 11 Home PC, installed from scratch.I have a user which is logged... Discussion in 'Windows 10 Software and Apps' started by WillWeisser, Dec 30, 2022.

  1. WILLWEISSER
    WillWeisser Win User

    Cannot log into Apps - always says PIN incorrect


    I am running into a problem with a seemingly simple operation on a brand new Windows 11 Home PC, installed from scratch.I have a user which is logged in and would like to run the XBox App as another user which is not the currently logged in user. Both users have already logged into the device and set a PIN. I select "Sign In" in the XBox App UI, then select "Not me..." and select the second user I would like to log in as. A pop-up appears saying I need to authenticate with Windows Hello, and then it prompts me for a PIN. I enter the PIN for the user and it always says the PIN is incorrect.I am

    :)
     
    WillWeisser, Dec 30, 2022
    #1
  2. MATTMAN565
    mattman565 Win User

    Log-in Pin is incorrect after Anniversary update


    I had the same issue after my update on Windows 10. I knew that my pin hadn't changed but it was saying it was incorrect. So I said that I forgot my pin and it started going through the steps to reset the pin entered my regular password and when the window popped up to set a new pin I said cancel and then I chose the option to set my pin later. I exited the screen, logged off logged back in, and set up a new pin which happened to be the same pin I had before and it worked. If this still doesn't work I can show step by step screen shots if you need. I have a surface 3 with Windows 10 fully updated 10.0.14393.0
     
    mattman565, Dec 30, 2022
    #2
  3. MNMARY
    MNMary Win User
    Log-in Pin is incorrect after Anniversary update


    After the Windows 10 Anniversary update, when I try to sign in with my pin, it says the pin I entered is incorrect.
    I know it is the correct pin number. It's the same pin I've used since installing Windows 10.
    I have to sign in using my password. I want to go back to using my pin, but I can't change the pin, since don't know what it thinks my old pin is. I understand others are having the same problem.

    Any suggestions would be appreciated.

    Mary
     
    MNMary, Dec 30, 2022
    #3
  4. SAMMCLEAN1
    SamMcLean1 Win User

    Cannot log into Apps - always says PIN incorrect

    Hello PIN incorrect - it's not!

    Hi there

    I have Game Pass and my son wants to download games from microsoft store on his login so he can access them. We launch MS store and I try to log in to my MS account. I correctly enter password and then it forces me to enter PIN. It says is incorrect so we log out son and I log in go to account and changed PIN (even though to change it I had to enter enter current one which I have just been told in incorrect). Log back into son, tried new PIN it says is incorrect.

    Restarted laptop. Use my new PIN to log into my account which works. Son logs in, open MS store again, use my email address, enter password, enter PIN it says is incorrect......

    Windows 11 if that matters.
     
    SamMcLean1, Dec 30, 2022
    #4
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Cannot log into Apps - always says PIN incorrect

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