Windows 10: Cannot log into computer, never had to use a passsword before, asking for new password....

Hi, I went to turn on my computer today and it told me that I needed to change my password. The thing is that I have never needed a password to log into my computer in the past, it just loaded right up. I tried my Outlook/Hotmail password, but that did not work. I tried several other passwords that it might have been and it still won't let me log on.

:)

 

New computer requiring password?

Hi James,

I suggest you to try the steps below and check if it helps.

Once logged in, press Ctrl + Alt + Del and click "change a password".

- Leave the "current password" box empty.

- Enter the new/preferred password and save the changes.

If you are able to set the password, log in using that password and press Windows key + R.

- Type netplwiz and press enter.

- Check "users must enter a username and password to use this computer" and save the changes.

- Save the changes.

Let us know the result, we will be glad to help if you need further assistance.

 

New computer is asking for a password.

Hello Marcy, this is Emily.

With brand new computer's out of box experinece process, it will never show you an existing user and ask you for password. Instead, it should ask you to set up an account.

The fact that you have an user called "Owner" and it is asking for password tells me that you either got a floor model, or you have whoever you purchased this from help you set up the computer. Or if these are gifted, the gifter has already started the initial setup. You will need to reach out to whoever you got the computer from for the password, once you get it, you can do a factory reset to start over. If there's no way to get this password at all, you only option is to perform a clean install of Windows 11. You don't need to worry about license issue as it reuses the same OEM license.

To perform a clean installation of Windows 11 using the Windows Media Creation Tool:

The following steps should be done on a working Windows computer:

Download the Windows Media Creation Tool from Microsoft's official website. https://go.microsoft.com/fwlink/?linkid=2156295

Run the tool and select "Create installation media for another PC."

Choose "USB flash drive" as the media to use for the installation and select "Next."

Connect a USB flash drive with at least 8 GB of free space to your computer.

Select the USB flash drive you want to use, and then select "Next."

The tool will then download the required files and create the installation media.

=====================================================

Now these steps will be done on your problematic computer:

Go to the computer's BIOS boot menu to have it boot from the USB drive.

Follow the on-screen instructions to install Windows 11, making sure to choose "Custom install" and select the option to delete all existing partitions.

Once the installation is complete, you'll have a clean installation of Windows 11 on your computer.

 

two weeks after upgrading to windows 10, my moms laptop started asking for a password. cant log in any longer, temp pass fails

Hi Susan,

Thank you for posting your query on Microsoft Community.

Kindly reply:

1. What do you mean by "obtain a temp password for live.com"? Kindly explain.

2. Are you using a Microsoft Account or local account to log in to the system?

I would suggest you to make sure that your system is connected to the internet while logging in to the Microsoft Account with a new password. If you change the password of your Microsoft Account and then try to login to the system with a new password without
internet connection, the system may not accept this password thereby asking you for the old password.

If you are still unable to log in, try using the On screen keyboard to log into your system,

1. At the login screen, click on the ease of access icon and then select
On screen Keyboard.

2. Type in your password using On screen keyboard and check if you can log in.

If you are able to login using the on screen keyboard. You need to update your drivers in the Device Manager.

Follow the steps.

• Right Click on Start (Windows) icon and click
  Enter.
• 
  Expand Keyboard.
  
• 
  Right-click on the Keyboard
  and click Update driver software.
  
• 
  Restart the computer and check.
  

Hope this helps. Please respond if you have further related queries.

Regards,