Windows 10: Cannot login to my child accounts

Hi,I have 2 accounts for my kids, 1 has been added to as child into my account, the other one is created today. I tried to login to my child account to update profile and link to their PSN account. the problem is I cannot pass the consent. This is the steps:1. Open account.microsoft.com2. use 1 of my kid account to login3. Select I'm a parent or guardian on the consent screen4. Use my main account to login 5. Error message: "Something's not working It's not you, it's us." and the cancel optionI tried different browsers, even try the phone, still the same error

:)

 

Child account

I did set up a Child account, I did fallow all the steps window ask, the account say that the child is in the family, when I tried to log, give me the message "The Profile Service service Failed The Sign-in. User Profile cannot be loaded".

Answering your questions:

• Did you make any changes to the child account prior to the issue? No, I did not make any changes.
• Since when you are facing this issue? Right from the start. I never got to login.
• Are you able to login with other child accounts on the computer? No

I suggest you to restart the computer once and check if you are able to login to the computer. I did, the same problem, I do not have any problem with my account or my wife.

Thank you for your help.

David.

 

Child account

Hi David,

Thank you for posting your query on Microsoft Community.

Before we proceed, we require more information to assist you better.

• 
  Did you make any changes to the child account prior to the issue?
  
• 
  Since when you are facing this issue?
  
• 
  Are you able to login with other child accounts on the computer?
  

I suggest you to restart the computer once and check if you are able to login to the computer.

Reply us with this information to assist you further.

Thank you.

 

Child Account Get Greyed Out

Thanks for the suggestion, but I did the following instead.

I have another laptop, 2 weeks old, with Windows 10 Home on it.

On that one, I tried the same steps with the child account, and got the exact same results.