Windows 10: Cannot login to My Microsoft account settings

Can someone please help as I have been through the Microsoft support pages without any resolution whatsoever.I have a Microsoft 365 account and I need to change the billing info, however whilst I can log-in to my account either via a web browser or any of the 365 apps I am unable to access the account settings in the dropdown under my profile name.All that happens is a progress 'wheel' in the browser tab with the text 'Loading...' which as far as I can see would remain in this state for an infinite period if I were to let it.I have seen some posts online saying that this maybe the result of br

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MICROSOFT ACCOUNT LOGIN

Hi Arbaaz,



Thank you for contacting Microsoft Community.

In order to help you better, could you please confirm a couple of things:

• Are you able to login with Microsoft account in web?
• What happens exactly when you try to login using Microsoft account?

I suggest you to login to Microsoft account through online login.live.com, if you are able to login to Microsoft account on web then you can reset the password and then try to login and check if the issue persists.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Cannot login with microsoft account on Windows 10.

Hi John,



If you are using Microsoft account to login into the user account, I suggest you to convert the user account to
Local account and using the new Microsoft account change to Microsoft user account by following the below steps and check if the issue is resolved.



Step 1: To convert to local account.

• Press Windows logo + I keys on the keyboard to open system
  Settings window.
• Click Accounts and under Your emails and accounts, click on
  sign in with a local account instead option.
• Enter your Microsoft account password and click on Next.
• Type the Password, and Password Hint that you want set for the local account and click
  Next.
• Click on Sign out and Finish button.
• Login to check if the changes are effective.

Step 2: To switch to Microsoft account.

• On the newly converted Local user account, press
  Windows logo + I keys on the keyboard to open Settings window.
• Click Accounts and under Your emails and accounts click on
  sign in with a microsoft account instead option.
• Enter the new Microsoft account ID and Password and click Sign in.
• Follow the on-screen instructions and check if the changes are effective.

Write to us with the status of not able to login using Microsoft account on the computer for further assistance.
Your reply is most important for us to ensure we assist you accordingly.



Thank you.

 

Microsoft Login

Hi Gourmage,

Thank you for posting in Microsoft Community.

I suggest you to perform Safe Mode with Networking and then try to change the password.

Method 1: Safe mode.

Please follow below steps:

• • 
    Click on power button at left bottom corner, press and hold
    Shift key and click on Restart.
    
  • 
    Click on Troubleshoot.
    
  • 
    Click on Advanced options.
    
  • 
    Click on Startup Settings.
    
  • 
    Click on Restart.
    
  • 
    Login to Microsoft Account and create a new administrator account.
    

If you’re not able to login using Microsoft account then refer to below steps and check if it helps.

Method 2:
Activate Inbuilt Administrator Account.

Follow the below steps:

• • 
    Click on power button at left bottom corner, press and hold
    Shift key and click on Restart.
    
  • 
    Click on Troubleshoot.
    
  • 
    Click on Advanced options.
    
  • 
    Click on Command Prompt and enter following command.
    
    net user Administrator /active:yes
    

Now reboot your system and login to inbuilt admin account and try to reset password for other account. Once you reset password login to other account and to deactivate inbuilt admin account enter following command in elevated command prompt.

net user Administrator /active:no

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.