Windows 10: Cannot login to Windows 10 due to network connection issue preventing Microsoft account...

I think there are two issues at play here. The first is an internet connection issue and the second is that I cannot login to Windows with my Microsoft account password because it cannot connect to the internet. I am unable to fix the internet connection problem because I can't login.


Here's the background on the internet connection issue. The last time I was able to login to my computer, it was crashing blue screen with a KMODE Exception Not Handled message. I thought this may be due to a driver needing to be updated. My computer restarted, but I could no longer log in, either normally or in safe mode, because both require the Microsoft password. At that time, I did not remember my Microsoft password because I had been using the PIN functionality to log in and it was no longer allowing me to log in using the PIN. So I logged into my Microsoft account via my phone and updated my password.


I then restarted my computer and it was at this time I noticed that it was not connected to the internet the internet symbol at the bottom right of the login screen has the circle and slash through it. My computer is connected via an Ethernet cable. I tried the cable on other devices and it work so I ruled that out as an issue.


This leads me to believe that the driver issue that originally resulted in the BSOD is also the issue that is preventing me from accessing an internet connection now. This is where I am stuck because I cannot fix the network issue until I log in and I can't log in until the network issue is fixed.


Thank you in advance to anyone that can help!

:)

 

Strange Windows 10 User Account issue.

Unfortunately I had done those steps numerous reboots, it just, reappears for no good reason. The base account isn't even a Microsoft account, it's a local account.

I haven't quite tried the built in administrator account on W10, but so far in my experience on my own computer, the built in account seemed to have absolutely no more control than I did on my own.

It's just strange, I go in, it warns me twice about deleting the account, then it's gone. Reboot, and it's back?

EDIT: Just to specify, both command line and Netplwiz both say only HIS account exists on the computer, it doesn't list this rogue account. This is what I meant in my first post about the fact that even Windows doesn't seem to believe it exists, HALF the time. *Frown

 

Windows 10 Login issues

Hi Smith,

Thank you for posting your query on Microsoft Community.

I understand the inconvenience you are facing in Windows. We will help you.

I suggest you to provide some information to help you better.

• Did you make any changes prior to the issue?
• Did you try with only safe mode or safe mode with networking?
• What is the critical error you are getting?

If you are using Windows 10. To go to safe mode you have to follow the below steps.

If you are able to go to login screen in normal mode try the below steps to go to safe mode with networking and check if the issue persists.

• 
  At the login screen click on the power symbol.
  
• 
  Hold SHIFT + Click Restart.
  
• 
  After restarting your system, select the Troubleshoot option.
  
• 
  Select advanced options under
  Troubleshoot screen.
  
• 
  Click on Startup Settings.
  
• 
  Click Restart and follow the onscreen steps to go to
  Safe Mode with networking and check if you are able to login.
  
• 
  If it logs in Create a new user account and link the Microsoft account and check if the issue persists.
  

[*]

Please get back with more information, we will be glad to help you further.

 

Unable to login with microsoft account

Hi,

Issues with signing in to a Microsoft account are usually happening due
the two-step verification is turned on or you are traveling or using a new device.
For us to provide an accurate resolution, we would need you to answer the following questions:

• Are you experiencing the sign in issue upon logging in to your computer?
• Are you having the same error when you are trying to sign in to your Microsoft account using a web browser? If yes, is the same issue happening even when you are using other web browsers?
• Have you made any changes to your account before this issue occurred?
• What changes have you made to your computer prior to having this issue?

In the meantime, we suggest that you read and follow the suggested troubleshooting steps on these links:

• When you can't sign in to your Microsoft account.
• We can't sign in to your account.

We are looking forward to your response.