Windows 10: Cannot open folders or files in Onedrive using Explorer

This problem has been floating around the forum a bit but I never saw a resolution.


When I try to open any files or folders in OneDrive using Explorer, it just sits and the blue circle pointer spins for a minute or two its painfully long then stops spinning ultimately and nothing happens. I am running WIn10 Home version 1909. I tried all the recommendations including:

• Clearing all OneDrive data and uninstalling
• Uninstalling OneDrive and Installing the latest Onedrive
• Making sure Office 365 is up to date
• Resetting Onedrive
• Uncheck sync when needed in OneDrive settings.
• Unlinking my account and relinking it using a new location for the local folder and letting OneDrive resync all the files
• Pausing syncing and restarting
• Running chkdsk

Note that access to OneDrive is fine when I go through OneDrive.com via Edge. This is only when I try to access via Explorer.

The only thing that is even remotely close to what I thought might be causing the problem was having a second account on the same system for my wife and she has her OneDrive set up as well. Hers works fine and mine does not. Because the problem was around the same time as my setting her OneDrive up, I disconnected her account and deleted her local one drive data on the probably bogus assumption that it was related to my problem starting, it had no impact, I still have the problem.


Any help from anyone is appreciated.


Thanks

:)

 

OneDrive folders will not open in File Explorer

OneDrive folders (e.g. Documents, Pictures, etc.) will not open using File Explorer. File Explorer hangs. Folders and files using OneDrive app and OneDrive online work correctly. OneDrive folders do open correctly using a non-Microsoft file manager
(TreeSize Personal).

 

Explorer hangs when opening OneDrive folder

Hi,

Thank you for writing to Microsoft Community forum.

You may try the steps listed below and check if it works.

Uninstall OneDrive:

• Search ‘CMD’ from the start menu and choose ‘Command Prompt (Admin).
  
• Copy paste the following command and hit enter:
  
  taskkill /f /im OneDrive.exe
  
• Copy paste the following command and hit enter once the command mentioned above is completed:
  
  %SystemRoot%\SysWOW64\OneDriveSetup.exe /uninstall
  

Delete OneDrive related files:

• Open ‘File Explorer’ and type ‘%UserProfile%\OneDrive’ in the address bar.
  
• Select all the files and Delete.
  
• Type ‘%LocalAppData%\Microsoft\OneDrive’ in the address bar and tap Enter.
  
• Right click the logs folder and Delete.
  
• Delete all the files except the ‘Update’
  folder.
  
• Type ‘%ProgramData%\Microsoft OneDrive’ in the address bar and tap Enter.
  
• Delete all the files present there.
  
• Type C:\OneDriveTemp in the address bar and tap Enter.
  
• Delete all the files and restart the computer.
  

Reinstall OneDrive:

• Open File Explorer and type the following in the address bar:
  
  C:\Users\<YourUserName>\AppData\Local\Microsoft\OneDrive
  
• Double click the Update folder and run the
  OneDriveSetup file.
  
• Follow the on-screen instructions to reinstall OneDrive.
  

Check if the issue persists after reinstalling OneDrive.

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

 

How can I "unhide" onedrive from file explorer

Open 'OneDrive' folder from the Start menu/AllApps list.