Windows 10: Cannot pair or uninstall bluetooth earbuds after upgrade to Windws 11, 24H2

Discus and support Cannot pair or uninstall bluetooth earbuds after upgrade to Windws 11, 24H2 in Windows 10 Software and Apps to solve the problem; Hi there,After upgrading to Window 11 24H2, I'm unable to pair my Soundcore X10 earbuds with my laptop. The earbuds pair fine on my phone.I can see in... Discussion in 'Windows 10 Software and Apps' started by AndyWillette, Jan 2, 2025.

  1. Cannot pair or uninstall bluetooth earbuds after upgrade to Windws 11, 24H2


    Hi there,After upgrading to Window 11 24H2, I'm unable to pair my Soundcore X10 earbuds with my laptop. The earbuds pair fine on my phone.I can see in the Device Manager Events, that as part of the upgrade, the device settings were migrated, but apparently not properly. The earbuds do not show up in the Bluetooth device list, but do appear in DM. If I uninstall the device from DM, it reappears after a reboot. I've even tried removing references to the device with regedit, but it just keeps returning, and it seems the state of it is such that pairing does not find it.Any help appreciated!

    :)
     
    AndyWillette, Jan 2, 2025
    #1
  2. bro67 Win User

    Bluetooth Earbuds - Paired not Connecting...

    Try a different pair of earbuds. There are known issues with Bluetooth earbuds and bluetooth devices.
     
    bro67, Jan 2, 2025
    #2
  3. eischech Win User
    laptop Bluetooth pairs with cellphone and earbuds but will not connect to them

    The problem: my laptop's Bluetooth pairs with my cellphone and my earbuds but will not connect to them.

    Devices: HP Pavilion laptop running Windows 10 Home w/ the latest updates
    Moto G Power (2021) cellphone, Android v11
    Soundcore Liberty 3 Pro earbuds w/ the latest firmware
    Soundcore app (Android)

    The phone has no trouble connecting to the earbuds, but:

    -- The laptop's Bluetooth says it's paired with both the Moto G and the Liberty 3 earbuds, it won't connect to them. Windows' Device Manager does have both the phone and the earbuds listed under "Bluetooth."

    -- The Moto's Bluetooth lists the laptop as "Previously connected" but when I try to re-connect there's a brief flash of "Connecting" then goes back to paired-but-not-connected. It will do this over and over. The same thing happens when I try to connect the earbuds to the laptop directly from the phone.

    -- If I try to connect via the Soundcore app, using "Add device," the app searches but doesn't find the laptop. When I select "Set up manually" from the app's "Don't see your device?" screen, I get a list of other headphone and speaker, but not PCs. "Don't see your device?" on that screen says that the app only supports the devices on the list. But I assume that this won't matter if I can get the laptop connected directly to the earbuds.

    So:
    -- Why does the laptop refuse to connect to the phone or the earbuds that it's paired with? Why does the phone refuse to connect with the laptop?

    -- Things I've tried, after looking at lots of online suggestions (none of them have worked):

    : Removing the phone and the earbuds from the laptop's Bluetooth and re-pairing them again.

    : Restarting the laptop and the phone, and turning them off and then on again, separately and together.

    : Turning Bluetooth off and then on again, separately for the laptop and the phone and together for the two devices.

    : Making sure that the laptop's Bluetooth Support Service is running and is set on Automatic Startup and Bluetooth user Support Service is set on Manual (Trigger Start).

    : Checking the laptop's Bluetooth driver; Windows says it has the latest driver.

    : Running Windows' Bluetooth troubleshooter.

    Suggestions?

    Thanks --

    I'm also sending this request to HP, Motorola, & Soundcore tech support.
     
    eischech, Jan 2, 2025
    #3
  4. Arily Win User

    Cannot pair or uninstall bluetooth earbuds after upgrade to Windws 11, 24H2

    Bluetooth Earbuds - Paired not Connecting...

    Soooo, I have Windows 10 64-bit Build: 1803 Completely updated via Windows Update.
    Trying to use Insignia Bluetooth Earbuds Model: NS-CAHBTEP01

    I used to be able to use these bluetooth earbuds just fine before (not sure which windows 10 build but it was windows 10)...But I haven't used them in awhile so they weren't paired...Went to pair them the other night and when they first pair they work perfectly fine...not an issue at all. They say, "Power On", "Device Connected". They show in bluetooth devices "Connected Voice and Music", However when I turned the device off and turn them back on later to use them they connect but not completely. Instead they say, "Power On", "Devices Connected" but they show in bluetooth devices "Connected Voice" no music. When I go to power off the device to retry it keeps saying on the device, "Power On", "Device Connected" and they will not power off at all...it's so strange... I even used a different pair of bluetooth earbuds with the same exact results so I don't think it's the earbuds...I think it's something with this windows 10 build.

    Has anyone ever heard of this and know a fix? The only way I can continue to use them is constantly removing them from bluetooth devices and do a brand new pairing until the next time I shut them off...then I have to start all over again. So strange that when I go to reconnect a second time that's when I have the issue.
     
    Arily, Jan 2, 2025
    #4
Thema:

Cannot pair or uninstall bluetooth earbuds after upgrade to Windws 11, 24H2

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