Windows 10: Cannot ping or tracert But internet works fine...

Discus and support Cannot ping or tracert But internet works fine... in Windows 10 Network and Sharing to solve the problem; Computer gets online fine, can not ping or tracert. Tried default DNS and custom 8.8.8.8 - 8.8.4.4. Problem persist with AV on or off. Microsoft... Discussion in 'Windows 10 Network and Sharing' started by Zakster, Dec 26, 2016.

  1. ZAKSTER
    Zakster Win User

    Cannot ping or tracert But internet works fine...


    Computer gets online fine, can not ping or tracert. Tried default DNS and custom 8.8.8.8 - 8.8.4.4. Problem persist with AV on or off.

    Microsoft Windows [Version 10.0.10586]
    (c) 2015 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert google.com

    Tracing route to google.com [2607:f8b0:4007:808::200e]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 2605:e000:d403:fc00:fe52:8dff:fe50:1012
    2 8 ms 8 ms 7 ms 2605:e000:efc0:39::1
    3 * * * Request timed out.
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 ^C
    C:\Windows\system32>ping google.com

    Pinging google.com [2607:f8b0:4007:808::200e] with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 2607:f8b0:4007:808::200e:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Windows\system32>

    Microsoft Windows [Version 10.0.10586]
    (c) 2015 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : DESKTOP-SNQ7LLE
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Ethernet:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : D8-CB-8A-CC-82-38
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2605:e000:d403:fc00::3(Preferred)
    Lease Obtained. . . . . . . . . . : Tuesday, December 27, 2016 9:26:05 AM
    Lease Expires . . . . . . . . . . : Tuesday, December 27, 2016 10:56:05 AM
    IPv6 Address. . . . . . . . . . . : 2605:e000:d403:fc00:e9d1:5ad0:b00f:8dab(Preferred)
    Temporary IPv6 Address. . . . . . : 2605:e000:d403:fc00:405:e148:498b:6f35(Preferred)
    Link-local IPv6 Address . . . . . : fe80::e9d1:5ad0:b00f:8dab%3(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, December 27, 2016 9:26:08 AM
    Lease Expires . . . . . . . . . . : Tuesday, December 27, 2016 10:39:26 AM
    Default Gateway . . . . . . . . . : fe80::fe52:8dff:fe50:1012%3
    192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 64539530
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-E5-59-F8-D8-CB-8A-CC-82-38
    DNS Servers . . . . . . . . . . . : 24.25.227.55
    209.18.47.61
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Ethernet 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Kaspersky Security Data Escort Adapter
    Physical Address. . . . . . . . . : 00-FF-C6-FF-68-C6
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{12618AD9-C327-4BAD-8F5B-7B6FC90A3F13}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Windows\system32>

    :)
     
    Zakster, Dec 26, 2016
    #1
  2. KENFORDOS
    KenfordOS Win User

    ping doesn't resolve hostname, but nslookup does

    When PING doesn't work, the tracert doesn't work either, only nslookup works. So ping and tracert are both blocked by ICMP? Not sure how we can fix it. Thank you!
     
    KenfordOS, Dec 26, 2016
    #2
  3. VYTAUTASŠETKUS
    VytautasŠetkus Win User
    Lost connection to router

    As soon as I have another outage I will try some of the steps.

    Pinging or performing a tracert is not necessary, as I cannot even reach the router that my PC is directly connected to.

    Perhaps flushing the DNS cache or winsock entries+tcp/ip stack will help as rebooting the router cuts off the internet to the entire house
     
    VytautasŠetkus, Dec 26, 2016
    #3
  4. NEEMOBEER
    Neemobeer Win User

    Cannot ping or tracert But internet works fine...

    Ipv6(icmpv6) may be blocked try ping <host/ip> -4
     
    Neemobeer, Dec 27, 2016
    #4
  5. BRO67
    bro67 Win User
    They do not need the last part. They just need the url or ipv4 ip.
     
    bro67, Dec 27, 2016
    #5
  6. ZAKSTER
    Zakster Win User
    Thank you for that, it worked. No other way has worked for me. Could you maybe tell me how to fix my problem? I would really appreciate it. Thanks in advanced.
     
    Zakster, Jan 8, 2017
    #6
  7. EDTITTEL
    EdTittel Win User
    Actually, the correct syntax is tracert -4 <hostname> or ping -4 <hostname>. By default Windows 10 seeks to use IPv6, so if it's not enabled on your outbound network device or connection (for many folks IPv6 will not be turned on at their routers) a basic ping or tracert command that lacks the -4 IPv4 designator may not work (as yours did not). I just got a huge and welcome surprise when I started doing some local testing here:

    Cannot ping or tracert But internet works fine... [​IMG]

    Apparently, TimeWarner/Spectrum has recently shifted over to IPv6 and everything is working fine. They did this without telling us poor users anything but I'm totally jazzed to be catching up to the 1990s on my LAN!
    The good news is this is handled on the ISP side of your connection and/or at the router (especially when, as in my case, the boundary device is rental equipment from the ISP itself). You can't really do anything to fix this, except to make sure that IPv6 is enabled on your client PCs (and if you haven't turned it off, it is enabled in Win10 by default).
    HTH,
    --Ed--
     
    EdTittel, Apr 5, 2018
    #7
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Cannot ping or tracert But internet works fine...

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