Windows 10: Cannot Play Audio over 50% Volume or With High Bass

Hello. My audio cuts out at high bass or volume over 50%. I need to keep the main volume at 50% then set whatever application playing audio to 50% as well. 18 second screen capture video showing the issue is here: https://youtu.be/5fY4tRI0CfQI have tried:cleaning all connectorsreinstalling/upgrading the drivers removing the driver completely using Realtek cleaner and then letting Windows install the default driver tried a different set of speakers tried disconnecting a speaker at a time to see if that solved itI ran the audio troubleshooters both locally and online I tried a clean boot, th

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Cannot Play Audio over 50% Volume or With High Bass

Hello. My audio cuts out at high bass or volume over 50%. I need to keep the main volume at 50% then set whatever application playing audio to 50% as well. 18 second screen capture video showing the issue is here:

I have tried:

cleaning all connectors

reinstalling/upgrading the drivers

removing the driver completely using Realtek cleaner and then letting Windows install the default driver

tried a different set of speakers

tried disconnecting a speaker at a time to see if that solved it

I ran the audio troubleshooters both locally and online
I tried a clean boot, then re-enabled my startup items one at a time
I have tried removing all audio devices except for the Realtek devices.

I tried decreasing the bass using the built in equalizer
I tried disabling all audio effects, immediate mode.

This only happens with my main audio device, my 5.1 Logitech speakers. I can use a headset at high volume without issues. I am at an impasse, and have no idea where to go from here. I cannot refresh the system or reinstall Windows, that's not a fix.

Any help is appreciated.

OS Name Microsoft Windows 10 Pro

Version 10.0.19045 Build 19045

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name GHETTOPC

System Manufacturer MSI

System Model MS-7996

System Type x64-based PC

System SKU Default string

Processor Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz, 3600 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. 2.G0, 5/15/2018

SMBIOS Version 3.0

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer MSI

BaseBoard Product H110M PRO-D (MS-7996)

BaseBoard Version 1.0

Platform Role Desktop

Secure Boot State On

Name Realtek High Definition Audio

Manufacturer Realtek

Status OK

Audio Device:
PNP Device ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1462F996&REV_1003\4&34661159&0&0001

Driver C:\WINDOWS\SYSTEM32\DRIVERS\RTKVHD64.SYS (6.0.9079.1, 5.71 MB (5,989,992 bytes), 11/10/2022 11:53 AM)

Codecs:
c:\windows\system32\ac3acm.acm fccHandler AC3 ACM codec OK C:\WINDOWS\system32\AC3ACM.ACM 2.2.0.0 176.50 KB (180,736 bytes) 9/10/2019 9:21 PM

c:\windows\system32\imaadp32.acm Microsoft Corporation OK C:\WINDOWS\system32\IMAADP32.ACM 10.0.19041.1 36.56 KB (37,440 bytes) 12/7/2019 4:08 AM

c:\windows\system32\l3codeca.acm Fraunhofer Institut Integrierte Schaltungen IIS Fraunhofer IIS MPEG Layer-3 Codec OK C:\WINDOWS\system32\L3CODECA.ACM 1.9.0.401 91.00 KB (93,184 bytes) 12/7/2019 4:10 AM

c:\windows\system32\l3codecp.acm Fraunhofer Institut Integrierte Schaltungen IIS Fraunhofer IIS MPEG Layer-3 Codec (Professional) OK C:\WINDOWS\system32\L3CODECP.ACM 3.4.0.0 180.00 KB (184,320 bytes) 12/7/2019 4:10 AM

c:\windows\system32\msadp32.acm Microsoft Corporation OK C:\WINDOWS\system32\MSADP32.ACM 10.0.19041.1 33.79 KB (34,600 bytes) 12/7/2019 4:08 AM

c:\windows\system32\msg711.acm Microsoft Corporation OK C:\WINDOWS\system32\MSG711.ACM 10.0.19041.1 25.22 KB (25,824 bytes) 12/7/2019 4:08 AM

c:\windows\system32\msgsm32.acm Microsoft Corporation OK C:\WINDOWS\system32\MSGSM32.ACM 10.0.19041.1 41.90 KB (42,904 bytes) 12/7/2019 4:08 AM

 

Cannot Play Audio over 50% Volume or With High Bass

Hi Lester and thanks for the reply. As I wrote above, I have tried those steps.

 

Cannot Play Audio over 50% Volume or With High Bass

Hi and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, nothing to worry I am here to help, seems that there is an incompatibility with the audio driver, moreover, kindly follow the steps below for us to sort out the issue:

-Press the Windows key + X

-Go to Device Manager

-Expand the Sound, video and game controller

-Look for Realtek (R) Audio or High Definition audio

-Right-click and click "Update Driver"

-Look for "Browse my computer for driver"

-Click "Let me pick drivers available drivers on my computer"

-Choose an old driver or other name of driver then select it and hit next until it installs.

Let me know how it goes and I hope that helps.

Bernard

Independent Advisor