Windows 10: Cannot print after 1803

Several people I help with their computers have lost the ability to print after the April/May 2018 update to version 1803. Some of them tell me the problem 'fixed itself' after a couple days. Three people still cannot print after a couple weeks.

One person has an HP Color Laserjet and a Savin Color Laserjet, both network printers. When trying to print to either printer, Windows immediately comes back with a message that says "problem initializing current printer - check settings". I have tried clearing the printer spool folder contents, uninstalling/reinstalling the printer software (also tried compatibility mode installation), and running the troubleshooter. Nothing has worked. Windows 'sees' the printers on the network, but doesn't even try to print to them. The Print Spool Service is set to automatic.

A couple other computers have similar problems, with different printers attached.

I cannot figure this out. The printers worked fine before the update. Any suggestions?

:)

 

Printing stopped with November upgrade

Hey Prestonpdx,

I would suggest you check if the print spooler is running. Start/Stop print spooler service. Follow the steps below.

• 
  Press Windows key + R, type services.msc
  and press Enter.
  
• 
  From the list, locate Print Spooler service.
  
• 
  Double click on the service and select Stop.
  
• 
  Restart the computer, repeat step 1&2.
  
• 
  Double click on the service and check if the service is started.
  

Get back to us with the updated status, we’ll be glad to assist you.

Thank you.

 

Printing web pages in Windows 10

Hi,

Thank you for the update and apologies for late response.

• Are you able to print via Internet Explorer 11?
• What kind of contents and extensions do you want to print?

I suggest you to perform the below troubleshooting steps and check if it helps:

Method 1: I suggest you to follow the steps below to print documents in the Windows 10 Edge browser and check if it helps:

• 
  Once the document is open in Edge, press
  Ctrl+P or More actions button at the top last end of the browser.
  
• 
  Click Print as PDF button.
  
• 
  Check if the document prints as expected.
  

If the above steps did not work, try the next methods.

Method 2: Set your printer as default.

• 
  Press Windows key and type
  Control Panel.
  
• 
  Click on view by and select large icons.
  
• 
  Open Devices and printers.
  
• 
  Right click on your printer and select set a default printer.
  

Check if it helps. Please keep us posted on the issue. We will be happy to assist you accordingly.

 

Microsoft Edge "Print Email" not working

Hi,

Thank you for posting back.

I suggest you to make sure that you made the following settings and check if you are able to print.

Step 1:

• 
  Open MS Edge and click on more actions [...]
  
• 
  Click on Settings and select
  Print.
  
• 
  Choose your printer from the list and check if you are able to print.
  

Step 2:

• 
  Press Windows key and type
  Control Panel.
  
• 
  Click on view by and select large icons.
  
• 
  Open Devices and printers.
  
• 
  Right click on your printer and select set a default printer.
  

Keep us posted with the status of the issue to assist you further.

Thank you.