Windows 10: Cannot print after update to version 1803

Several people I help with their computers have lost the ability to print after the April/May 2018 update to version 1803. Some of them tell me the problem 'fixed itself' after a couple days. Three people still cannot print after a couple weeks.

One person has an HP Color Laserjet and a Savin Color Laserjet, both network printers. When trying to print to either printer, Windows immediately comes back with a message that says "problem initializing current printer - check settings". I have tried clearing the printer spool folder contents, uninstalling/reinstalling the printer software (also tried compatibility mode installation), and running the troubleshooter. Nothing has worked. Windows 'sees' the printers on the network, but doesn't even try to print to them. The Print Spool Service is set to automatic.

A couple other computers have similar problems, with different printers attached.

I cannot figure this out. The printers worked fine before the update. Any suggestions?

:)

 

windows 10 version 1803 welcome screen?

Hello Jim,

The Windows Welcome experience will only be shown after installation of updates and occasionally when you sign in to highlight what's new and suggested by design. For more information about the new features and content of Windows 10 1803, please refer to
these support articles. It also includes a video that summarizes the new content in this release:

• What's new in Windows 10, version 1803 IT Pro content
• What's new in Windows 10, version 1803

Also, make sure that the Windows welcome experience is enabled on your PC. Follow the steps below:

• Open Settings > System > Notifications & actions.
• Under Notifications, toggle the switch On "Show me the Windows welcome experience after updates and occasionally when I sign in to highlight what's new and suggested".

Hope this information helps, feel free to post back if you need further assistance.

 

Printing stopped with November upgrade

Hey Prestonpdx,

I would suggest you check if the print spooler is running. Start/Stop print spooler service. Follow the steps below.

• 
  Press Windows key + R, type services.msc
  and press Enter.
  
• 
  From the list, locate Print Spooler service.
  
• 
  Double click on the service and select Stop.
  
• 
  Restart the computer, repeat step 1&2.
  
• 
  Double click on the service and check if the service is started.
  

Get back to us with the updated status, we’ll be glad to assist you.

Thank you.