Windows 10: Cannot re-enable hands-free audio after disabling it earlier

So I'm using a pair of Sennheiser PXC-550ii bluetooth headphones, and usually there is a 'headphones' option and 'headset/hands free audio' option. So earlier today, I disabled the 'headset/hands free audio' option. I did this by going into settings>sound>manage sound devices>disable 'hands free audio'. Now when I go back there to re enable it, it has completely disappeared and I can't enable it. I have already tried control panel>sound>show disabled devices, and headset is also not there. Now without the 'headset' option, I basically have no microphone and can't call anyone o

:)

 

Re-enable audio device

Hi,

I would be happy to assist you.

Before we proceed with troubleshooting, I would need little information on the issue.

• Are using speakers / head phones to listen to audio?

If you have disabled the audio device, then you might not see it under the list of playback devices. I would suggest you to follow these steps to make sure you see the disabled devices:

• • 
    Open
    Control panel.
    
  • 
    Click Hardware and Sound and then Click on
    Sounds.
    
  • 
    Under Playback tab, right click on the empty area and make sure
    “Show Disabled Devices” has a check mark on it. If headphones/Speakers are disabled, it will now show up in the list.
    
  • 
    Right click on the device and
    Enable it. Click OK.
    

If the issue still persists, try enabling speakers automatically using steps below.

• 
  Go to Settings> Click on themes> Advance sound settings> right click on the speakers or the audio device youo have connected > click on
  Configure device.
  
• 
  Test the sound level you want, click Next.
  
• 
  And configure the audio devices.
  

Hope this helps you. Do reply if you need further assistance on Windows 10.

Thank you.

 

Dolby Audio won't load.

Hi,

Thank you for posting in Microsoft Community.

I would suggest you to Run the audio troubleshooter.

You might be able to solve some problems by running a troubleshooter that will automatically fix some common issues with audio.

Follow the steps to run the troubleshooter:

• 
  Type Troubleshooting in the search box and click
  Troubleshooting.
  
• 
  In the left pane click on View all
  
• 
  Select Troubleshoot Audio Playback.
  
• 
  Follow the prompted steps to troubleshoot this issue.
  

Let’s try below steps and check if it helps:

• Press (Windows + X) and select
  control panel
• Click on the Sound icon.
• Under play back devices, right click on an empty area and place a check mark on “Show Disabled Devices” and “Show disconnected Devices.
• You will now see the disabled audio devices with the arrow pointing down on them.
  
• Right click on each listed disabled audio device that you want to enable, click on
  Enable and set it as default.
• Click OK to close the Sound window.
• Restart the computer and check the result.

If the issue persists you can try the below steps and check if it helps:

Check if any of the sound items in the device manager is disabled. If yes, then enable it. To do this, try these steps.

• Go to Device manager.
• Expand Sound, video and game controllers’ item.
• Right click the sub sound items and click
  enable.
• Restart the computer and check the result.

Let us know the status of the issue.

Thanks.

 

Disabled motherboard audio device disappears from sound configuration

Win 10 on a Gigabyte Z170X mobo. This board has Creative Soundblaster audio as well as the Intel chipset audio that goes out HDMI cable. Both were working but at some point the system sent some audio to the monitor instead of the Creative device which goes
to external speakers.

So I selected "disable" on the two Intel audio devices (one for HDMI, one for display miniport). Instead of appearing "disabled" they simply disappeared from the sound configuration list. They remain in the Devices list and are listed as "enabled". But
since they are no longer listed in the Control Panel sound configuration settings, I can't turn them back on. Rebooting made no difference: still listed as enabled devices, but still not present in Control Panel sound settings.

I'd like to get the Intel devices back so I have the option of using them. Any suggestions please?

Thanks very much.