Windows 10: Cannot re-enable the Stream HDR video switch after Windows 10 upgrade

High Dynamic Range (HDR) video technology is the next great leap forward to reproducing what the naked eye sees in colors and contrast between the brightest whites […]

This article Cannot re-enable the Stream HDR video switch after Windows 10 upgrade first appeared on TheWindowsClub.com.

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HDR streaming not turning on.

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern that the HDR streaming is crashing in your laptop. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  
• What is the make and model of the PC?

However, we would like you to update the display/graphics driver to the latest version and also suggest you to refer this article and let us know the status of the issue:

Stream HDR video on Windows 10



We await your response,



Aditya Roy

Microsoft Community – Moderator.

 

HDR Streaming grayed out in windows 10

Hi Mohammed AlJasim,

We determined the issue and found out that your computer specs and graphics card are highly capable of enabling HDR and running a 4K video.

Since you've already tested this on Sony TV and its perfectly working fine, we suggest that you
contact your other TV manufacturer’s support team (which is
BenQ) directly for confirmation if this TV is really capable for
streaming HDR videos in Netflix or not.

To know how to contact them, you can visit this link:
BenQ Support.

Netflix has a feature to auto-detect the capability monitors or TVs if they can stream HDR videos or not.

Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.

 

HDR won't enable!

Hi,

Whenever you play high dynamic range (HDR) videos in
Windows 10, your external HDR monitor or TV must be connected to a Windows 10 PC that has a supported graphics card with the supported drivers installed. To isolate your concern, we'd like to know if you're getting any error messages when trying to
enable HDR.

In the meantime, you may check on this
link for more information about streaming HDR video on Windows 10.

We'll be looking forward to your response.