Windows 10: Cannot Receive Email From Comcast

The last topic I started to this forum got essentially no response for what is now 3 weeks. I'm hoping for a better result. (If anyone's interested, the thread title is Cannot Access Outlook Email - Password Problem).

Anyway, my best friend has his email at PTD.net. And it seems to work perfectly, except for this 1 guy who is a rock 'n' roll bandmate of my buddy's. His email is with Comcast and my friend cannot get any emails from him. He can send him emails, but when the Comcast guy hits reply, my buddy doesn't receive it. Comcast guy gets no error in his inbox and his sent box contains the reply he sent to PTD. My friend's PTD email gets mail from me and all the other guys in the band, and the guy with Comcast gets email from everybody and can reply to everybody but PTD.

I have no idea what to check next.

:)

 

Pictures received through Comcast email.

Hello,

We would like to know more about your concern. Please answer the following:

• Do you want to directly sync the pictures from your Comcast email to your desktop?
• Do you want to copy the pictures received from your Comcast email to the folder created on your desktop?

 

Pictures received through Comcast email.

I want to make a file, preferably on desktop, where I can keep all pictures received through my Comcast

email.

 

Need help with Comcast email please

Hi Martina,

Thank you for posting your query on Microsoft Community.

I can imagine the inconvenience you are experiencing and will certainly help you in the right direction to fix the issue. However, I would appreciate if you could answer a few questions to narrow down the issue in order to provide
you with better assistance.

• Are you using Comcast email on the mail app or on the web?
• Are you getting any error message/code when email is loading?
• If you are using web to launch Comcast email then have you tried any other browser? Was the result same?

If you are using mail app then you may try the steps provided below and see if it helps you to fix the issue.

However, you may try the steps mentioned in the article provided below except troubleshooter. Try to run the troubleshooter from
here.

Troubleshoot problems with an app

If issue persists then there might be a chance that the Mail, Calendar, and People apps may be broken due to a licensing issue with the Store. To get these apps working again, you need to follow these steps:

• Open powershell as administrator
• Run the command Get-appxprovisionedpackage –online | where-object {$_.packagename –like “*windowscommunicationsapps*”} | remove-appxprovisionedpackage –online
• Re-install Mail, People and Calendar from the Store (green tile)

Do get back to us with all these information and result of proposed suggestion we will be happy to assist you.

Regards,