Windows 10: Cannot remove device since my account has been deactivated

Discus and support Cannot remove device since my account has been deactivated in Windows 10 Software and Apps to solve the problem; Hi all,Bit of a pickle.I have sold a Mini PC Minis forum Venus Series - UM580 that I used like twice.The seller claims he cannot reset the device since... Discussion in 'Windows 10 Software and Apps' started by Manu Vaillant, Jun 18, 2025 at 6:53 AM.

  1. Cannot remove device since my account has been deactivated


    Hi all,Bit of a pickle.I have sold a Mini PC Minis forum Venus Series - UM580 that I used like twice.The seller claims he cannot reset the device since it has Factory Reset Protection, I should remove it from my windows account.In the meantime my associated Windows account has been deactivated, i am a Mac user.Can someone help me? I'm a windows idiot.Thanks

    :)
     
    Manu Vaillant, Jun 18, 2025 at 6:53 AM
    #1
  2. Vesao Win User

    Remove account

    I suggest you backup your personalized files first before removing the account.
    To delete an account, follow these steps:
    1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
    2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
     
  3. Chiblood6 Win User
    Remove Deactivated Work Or School Email Account

    I have an organizational email account that has been deactivated, current guides online say the following:

    "If you need to remove an account from your PC:

    1. Select Start > Settings > Accounts > Access work or school .
    2. Select the account you wish to remove, then select Disconnect

      ...."
    However, the only option presented at this section is "Manage" which forwards me to my organization's page to login. The account has since been deactivated with no way to get to the next step.
    I have been getting notifications from my system that "There is a problem with a work or school account click her to fix now" but obviously can't login to remove the account from the system.
    Is there a work around to remove the account without logging in?
     
  4. Cannot remove device since my account has been deactivated

    Remove Devices

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are facing issues while removing the device from your Microsoft account as it keeps popping back after removing.



    It could be possible that the device was using OneDrive with the same Microsoft account and that might be the reason you are able to see the device listed under your profile. I would suggest you to remove the device from OneDrive
    and see if that helps.



    You can follow the steps to remove the device from OneDrive.



    1. Login to
      https://onedrive.live.com
      .
    2. Now on the left hand pane click on PC’s.
    3. Now click on the devices that are listed under PC’s and on the right hand side click on
      Remove PC.


    If the issue persists, please get back to us with the results of the troubleshooting steps to assist you further.



    Regards,

    Prakhar Khare

    Microsoft Community – Moderator
     
    Prakhar_Khare, Jun 18, 2025 at 7:03 AM
    #4
Thema:

Cannot remove device since my account has been deactivated

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