Windows 10: Cannot remove old Office shortcuts from start menu

Hi All.


We have Windows 10 PC's and have upgraded from Office 2010 to Office 2019. Uninstalled 2010 then installed 2019.


After installation and clicking the Start Menu we can see the Office 2019 programs in the list, however when searching from the Start menu for Outlook or Word the old Office 2010 programs appear as results not the new 2019 ones.


We cannot remove the old 2010 shortcuts.


Left clicking the shortcuts does nothing.

Right clicking the shortcuts does nothing.

There are no Office 2010 shortcuts under %appdata%\microsoft\windows\Start Menu.

There are no Office 2010 shortcuts under C:\ProgramData\Microsoft\Windows\Start Menu.


I've searched the registry for any Office 2010 and there are tons of registry keys/values left behind. Couldn't see anything that might be for these Start Menu items though.


Can anyone advise how I might be able to get rid of these?


thanks


justin

:)

 

Shortcut Missing From Office Start Menu

Green Tea Thanks for responding.
By Start Menu I mean the Alpha list of Shortcuts to Files (left side of Desktop above Start Button_ -- NOT -- the New Tile area where one can Pin a shortcut (M$ calls this Pin to Start Menu, if I recall correctly.) For whatever reason M$ ignored Access during upgrade, so I have an Office Folder in the list above the Start Button that contains ONLY Word and Excel. If I go to the
Office Folder in Explorer -- Word, Excel, and Access are there. If I right click on either Word or
Excel under Office (in the list) and Select ""Go to Folder" or something similar, it takes me to the Folder where Word, Excel and Access reside. I tried creating a shortcut to Access in that Folder and Win10 would NOT let me create a shortcut there. I then created a "ShortCut" folder under Drive C and put an Access ShortCut there. I then selected "Pin to Start Menu" and it ended up in the Tile area instead of under Office menu in the list on the left side of the desktop.

 

Can't remove office start menu item

Hi,

Failure to remove the Office icons on your start menu may indicate a possible corrupted registry. To isolate your concern, we'd like to ask the following:

• Have you made any recent changes on your device prior to your concern?
• Are you getting any error messages when removing/deleting the Office icons?
• To ensure that we haven't missed out anything, what other troubleshooting steps have your performed to resolve your concern?

As an initial step, we suggest that you run the SFC and
DISM command to scan and fix any issues related to corrupted registry. To do this, follow the steps provided on this

wiki article.

We're looking forward to your response.

 

Pin shortcuts to Start

Hello Doug,

If you mean for the All Apps list in the Start menu, then the tutorial below can help show you step by step on how to add and remove shortcuts to it.

Add or Remove Items for All Apps in Start menu in Windows 10