Windows 10: Cannot Reset Laptop Running Windows 10

Hello! I have been using this HP Laptop since the beginning of the semester but it crashes almost daily and I haven't had a chance to repair it till now that the fall semester is over. I ran sfc /scannow in the command prompt and it says there are corrupt files. When I run this in safe mode there are no corrupt files Idk if that is relevant. I have my logs and can share them but these are a few error lines I have spotted:


2020-12-05 04:40:32, Error CBS Session: 30853874_4023504462 failed to perform store corruption detect and repair operation. [HRESULT = 0x80070246 - ERROR_ILLEGAL_CHARACTER]


2020-12-05 04:40:32, Error CSI 000002ab F STATUS_ILLEGAL_CHARACTER #25185040# from CCSDirect::EnumStoreCorruptions...[gle=0xd0000161]


2020-12-05 04:40:32, Error CSI 000002ac F HRESULT_FROM_WIN32582 #25185039# from Windows::COM::CStorePendingStoreRepairTxn_IStorePendingStoreRepairTransaction:etectFlags = 4, cancelEvt = d58 '', disp = 0[gle=0x80070246]


2020-12-05 04:40:32, Error CBS Rept: Failed to call CSI detect. [HRESULT = 0x80070246 - ERROR_ILLEGAL_CHARACTER]


Please help me!

:)

 

Laptop running Windows 10 keeps freezing

Hi,

Since you already tried several troubleshooting steps, such us running a hardware diagnostic test on all hardware components, checked the system files, updated all drivers, and as well the BIOS, then this is perhaps an issue with the laptop itself. Now,
to isolate what is causing performance issues on your laptop, we suggest that you perform a factory reset, then check if it's the same. To perform the suggest step, please refer to this article:

Recovery options in Windows 10.

If the issue persists after performing the suggested step, contact the laptop manufacturer to have it replaced.

Let us know the outcome.

 

Windows 10 Tweaks

Pressing “Windows+Pause Break” (it’s up there next to scroll lock) opens the “System” Window.

Windows 10: In the new version of Windows, Explorer has a section called Quick Access. This includes your frequent folders and recent files. Explorer defaults to opening this page when you open a new window. If you’d rather open the usual This PC, with links to your drives and library folders, follow these steps:

• Open a new Explorer window.
• Click View in the ribbon.
• Click Options.
• Under General, next to “Open File Explorer to:” choose “This PC.”
• Click OK

credit to Lifehacker.

 

Windows 10 fails to update


Thanks,

The Users list compared to the Profile list you posted earlier tell me there is not an issue with Users (a known issue where there is a profile in the list, but not actual User folder).

The error code suggests corruption in the CBS manifest:
Try these steps one at time until the issue is resolved or you run out of steps.

Is Windows activated?
No? Activate Windows 10

Launch Command Prompt (Admin)
enter the following line
reg query HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate /s
If DisableWindowsUpdateAccess REG_DWORD 0x1

launch regedit
navigate to HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WindowsUpdate
change the value of DisableWindowsUpdateAccess to 0
exit regedit
exit Command Prompt

Launch Windows Update

Try the next suggestion if the issue is not resolved.

Restore health to the component store
DISM - Repair Windows 10 Image
Step 6. To Use DISM /RestoreHealth /Source:wim Command
- OR -
Step 7. To Use DISM /RestoreHealth /Source:esd Command
Check System Files
SFC Command - Run in Windows 10
Read the front material, then
follow >> OPTION THREE <<
To Run SFC /SCANNOW Command in Windows 10

If there are integrity issues reported on screen,
Follow the instructions in >> OPTION FIVE <<
To View Only the "SFC" Scan Results from the CBS.LOG

If there are no integrity errors, Launch Windows Update

Try the next suggestion if the issue is not resolved.

Paste the following line into the address bar of File Explorer
Control Panel\All Control Panel Items\TroubleshootingLaunch System and Security > Fix problems with Windows Update
Press Advanced
Select Run as administrator
Press Next

Launch Windows Update

Try the next suggestion if the issue is not resolved.

Automatically reset Windows Update components
Download and run MS Windows Update diagnostic cab (direct download)

Launch Windows Update

Try the next suggestion if the issue is not resolved.

Manually reset Windows Updates via batch file

Windows Update - Reset in Windows 10

Launch Windows Update