Windows 10: Cannot reset or recover child account

Discus and support Cannot reset or recover child account in User Accounts and Family Safety to solve the problem; Last year we set up an account for our child on our family account but now we cannot enter his account as we did not have to set a password. There is... Discussion in 'User Accounts and Family Safety' started by Claudia257, Dec 10, 2020.

  1. Cannot reset or recover child account


    Last year we set up an account for our child on our family account but now we cannot enter his account as we did not have to set a password. There is not enough information for a password reset or a recovery we tried it all. So how can we look into our childs account who has never sent any emails therefore the lack for information. Help!

    :)
     
    Claudia257, Dec 10, 2020
    #1

  2. Help resetting password on Child Account

    Hi,



    Thank you for writing to Microsoft Community.



    1. What is the error you have received while trying to reset password?
    2. Is the child account a Microsoft Account or a local account?

    I can understand that must make you feel upset, and I appreciate your effort that you have taken to resolve this issue.

    Assuming you have already tried resetting the password from account.live.com, I don’t wish to suggest you with the same option. I would suggest you to
    refer the article Recover your Microsoft Account
    and also refer the section Tips for filling out the recovery form to recover the issue account.



    Hope it helps.



    Muralidhar

    Microsoft Community Moderator
     
    Muralidhar_G, Dec 10, 2020
    #2
  3. Jan123 Win User
    Child Account Get Greyed Out

    Thanks for the suggestion, but I did the following instead.

    I have another laptop, 2 weeks old, with Windows 10 Home on it.

    On that one, I tried the same steps with the child account, and got the exact same results.
     
    Jan123, Dec 10, 2020
    #3
  4. Cannot reset or recover child account

    Child account

    I did set up a Child account, I did fallow all the steps window ask, the account say that the child is in the family, when I tried to log, give me the message "The Profile Service service Failed The Sign-in. User Profile cannot be loaded".

    Answering your questions:

    • Did you make any changes to the child account prior to the issue? No, I did not make any changes.
    • Since when you are facing this issue? Right from the start. I never got to login.
    • Are you able to login with other child accounts on the computer? No
    I suggest you to restart the computer once and check if you are able to login to the computer. I did, the same problem, I do not have any problem with my account or my wife.

    Thank you for your help.

    David.
     
    David EDongo Sr, Dec 10, 2020
    #4
Thema:

Cannot reset or recover child account

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