Windows 10: Cannot reset Windows 10. Screen gets locked and neither mouse nor keyboard work.

A neighbor gifted me her sister's old monitor and tower. However, it was not reset and I do not have the password. I have been trying to reset it by pressing Shift while issuing a Reset with the mouse and then selecting Troubleshoot and Reset this computer. I select to delete files and then the screen reloads to a screen titled "Reset this PC" with the options to Just Remove my Files or Fully Clean the Drive. However, when this screen pops up the quality looks more pixelated than in the previous screens and both my keyboard and mouse stop working so I am unable yo select an option and continue

:)

 

Wired Keyboard and Mouse Stop Working - Windows 10

Wired Keyboard and Mouse Stop Working - Windows 10
I have an old Dell Studio that is running windows 10 ---

Ir has Windows 10 and SSD installed - to me it does what it needs to do but this darn mouse and keyboard stuff stopping working with no rhyme or reason is making me very frustrated.

Keyboard and Mouse are wired - NOT WIRELESS

• I cannot easily unplug and plug in the mouse/keyboard to get it going again... they are still lit up but they are dead basically and I have to do a hard reset.
  
• USB selective suspend is disabled.
• I checked the drivers for the keyboard and mouse and they are updated.
• I checked to see if PC has KB4074588 and it does not.

I am not sure what else to do.... I can go days without the issue and then days where anytime I step away from the PC it stops working.

I can say when it is working it just does not just stop ... only when I walk away and the machine is idle or the screen is locked.

Any suggestions would be appreciated.

 

Wired Keyboard and Mouse Stop Working - Windows 10

I have an old Dell Studio that is running windows 10 ---

Ir has Windows 10 and SSD installed - to me it does what it needs to do but this darn mouse and keyboard stuff stopping working with no rhyme or reason is making me very frustrated.

Keyboard and Mouse are wired - NOT WIRELESS

• I cannot easily unplug and plug in the mouse/keyboard to get it going again... they are still lit up but they are dead basically and I have to do a hard reset.
  
• USB selective suspend is disabled.
• I checked the drivers for the keyboard and mouse and they are updated.
• I checked to see if PC has KB4074588 and it does not.

I am not sure what else to do.... I can go days without the issue and then days where anytime I step away from the PC it stops working.

I can say when it is working it just does not just stop ... only when I walk away and the machine is idle or the screen is locked.

Any suggestions would be appreciated.

 

Windows 10, after factory reset mouse and keyboard can't work.

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10. 



I understand the inconvenience that you are facing on Windows 10, we will certainly help you with this issue.  



I suggest you to check if the keyboard and mouse are working fine in
Safe Mode.



If keyboard is working on the Windows lock screen, follow the steps below to go to
Safe Mode with Networking.



Please follow the steps below:

• Press and hold Shift key and restart your Computer.
• Select Troubleshoot.
• Select Advance Option.
• Select Startup Repair.
• Follow the on Screen instruction to go to Safe Mode with Networking.

If the keyboard and mouse are not working, I suggest you to follow the steps below:



To go to Safe Mode with Networking through Windows Startup Settings in the Windows Recovery Environment. 

• Start your computer from the installation media, Insert the DVD or USB flash drive and restart your computer, If you see a message asking you to “Press any key to boot from DVD,” do so. If you don’t see the message, you might need to change
  the boot order in your computer's BIOS settings so that it first starts from the DVD or USB. When you see the Install Windows page, tap or click
  Repair your computer to start the Windows Recovery Environment. 
•  In the Windows Recovery Environment, on the Choose an option screen, tap or click
  Troubleshoot. 
• Tap or click, advanced options and then click on
  Startup repair.
• Follow on screen instruction to get to Safe Mode with Networking.

 After this complete the repair check and see if you are able to boot in to your computer.   

If you don't have a disk or USB, download the ISO of the same Operating system that you are currently using from a working computer and try creating a bootable disk or USB. 



Windows 10 ISO file Download:

http://www.microsoft.com/en-us/software-download/windows10  



Once it’s done I suggest you to update Keyboard and mouse drivers.



Follow the steps below to Update Drivers.

• Press Windows key + X and click on
  Device Manager.
• Expand Keyboards, Mice and other pointing devices.
• Right click on the driver and select Update Driver Software.
  

Hope this helps. Please respond if you have further related queries. 



Thank you.