Windows 10: Cannot reset windows & XML Oceanreef Malware attack

Discus and support Cannot reset windows & XML Oceanreef Malware attack in Windows 10 Installation and Upgrade to solve the problem; Hi, I have been facing issues with my windows recently. It began with my 'Chrome' displaying a 'Your browser is managed by your organisation'... Discussion in 'Windows 10 Installation and Upgrade' started by VM_93, Feb 9, 2020.

  1. VM_93
    VM_93 Win User

    Cannot reset windows & XML Oceanreef Malware attack


    Hi,


    I have been facing issues with my windows recently. It began with my 'Chrome' displaying a 'Your browser is managed by your organisation' message. I removed the unwanted software I found on 'Add or Remove Programs' list. It didn't resolve the issue. I went ahead and installed 2-3 malware/adware removers and reinstalled my Chrome. This resolved the issue of Chrome being 'managed by your organisation' error.


    The problems I'm currently facing are:

    1. Occasionally, the browser redirects me to xml.oceanreefs.xyz and this keeps happening. I understand this is a virus or malware but I can't seem to remove it using Windows Defender.

    2. I tried resetting my windows multiple times and each time after reaching 99%, it shows 'Reset failed' without any error code. So I'm unable to understand why can't I reset my windows.

    3. This setting is managed by your administrator error inside Windows Defender screenshot attached. Cannot reset windows & XML Oceanreef Malware attack df02786d-e06a-498b-8e86-7dbb4cb392aa?upload=true.png

    I contacted Microsoft Support, a Microsoft agent requested access to my screen, and he went offline without providing any solution whatsoever.


    I have downloaded Windows from Microsoft as a bootable file into my USB. I intend to re-install windows. My laptop is Acer Swift 3 and was bought in the month of January 2020. It's a brand new laptop that came with pre-installed windows. Will re-installing windows affect my windows subscription? Will I be asked to purchase Windows again?


    Looking forward to a solution and responses.


    Thanks

    :)
     
    VM_93, Feb 9, 2020
    #1
  2. BRINK
    Brink Win User

    Most common malware attacks against mobile devices in 2019

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    Brink, Feb 9, 2020
    #2
  3. BRINK
    Brink Win User
    Most common malware attacks against mobile devices in 2019 Mobile

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    Brink, Feb 9, 2020
    #3
  4. LE BOULE
    Le Boule Win User

    Cannot reset windows & XML Oceanreef Malware attack

    malware attack

    Any new browser extensions or programs in startup that need to be disabled/removed?

    You may want to scan with the Emsisoft Emergency Kit (a free program): How to find and clean malware infections with Emsisoft Emergency Kit | Emsisoft | Security Blog



    If the popups continue see the following free multi-step removal guide from Malwaretips.com: Remove Adware, Pop-ups & Malware from Chrome, Firerfox and Edge

    STEP 1: Uninstall malicious programs from Windows

    STEP 2: Remove adware and pop-up ads with
    AdwCleaner

    STEP 3: Remove potentially unwanted programs
    with Malwarebytes Anti-Malware

    STEP 4: Remove rootkits and trojans with HitmanPro

    (OPTIONAL) STEP 5: Remove browser hijackers with
    Zemana AntiMalware Free

    (OPTIONAL) STEP 6: Remove pop-up ads from Internet
    Explorer, Firefox and Google Chrome

    You may not need to use Hitman Pro (Trial Version) or Zemana (also a trial version) as suggested in step 4 and step 5 but you may need to reset your browsers (see step 6)

    How To Reset Internet Explorer To Its Default Settings (2019 Guide)

    How to reset Chrome settings to default (2020 Guide)

    How to reset Firefox settings to default (2020 Guide)

    http://www.howtogeek.com/237527/how-to-reset-microsoft-edge-in-windows-10/



    Regards...





    http://blog.emsisoft.com/2015/01/27/top-10-ways-pups-sneak-onto-your-computer-and-how-to-avoid-them/
     
    Le Boule, Feb 9, 2020
    #4
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Cannot reset windows & XML Oceanreef Malware attack

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