Windows 10: Cannot save imported video to laptop?

I am trying to import videos from my android phone onto my laptop, I have a USB cable, the photos/videos are all there once I've clicked Import, i.e. I can see them on my laptop, however, I am then unable to save or download them into a folder so that I can put them on a memory stick

:)

 

Audio part of the video is not saving on Windows 10.

Hi Susie,



The issue might have occurred due to the following reasons:

• Software used to create the video.
• Step forgotten while creating the video.

Before we assist you further, I would like to ask you a few questions:

• Which software are you using to create the video?
• Did you skip the step to add audio while creating the video?

You may have skipped the step to add the audio while creating the video. Check if you have followed the steps to add audio while creating the video on the computer.



Write to us with the answers to the above questions and the status of saving the video on the desktop issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.



Thank you.

 

Can't get Youtube to show videos in Chrome

Load this checklist video in Edge: (I'm assuming you did at least a few of these steps, since you stated you tried other suggestions earlier) Go through the list of suggestions here to try to repair YouTube for Chrome...

 

importing photos and videos

Hi Ashley,

For us to provide you the possible resolution and the accurate information as to why you're having issues regarding
importing videos from your phone, answer the following questions:

• When did the issue start?
• Were there any changes made on your computer prior to this concern?
• What happens when you're trying to import videos from your phone to your computer? Are you getting any error messages? If you do, a screenshot will be appreciated.
• Does the issue only persist on specific videos, or does it persist when you're trying to import any kind of videos from your phone?
• What are the file formats of the videos that you're trying to import?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
  

Looking forward to the requested information for us to assist you further.