Windows 10: Cannot see phone files on computer

I have a new phone running Android Oreo. I have taken a few test photos and a couple of test videos. Some have been saved to the phone's internal storage and some to an SD Card.

I have connected the phone to a W10 computer using the USB cable supplied with the phone. Windows identifies the phone correctly and automatically installs the driver and the phone is then correctly listed in Explorer. If I click on the phone in Explorer, Windows displays a message "No files on this device" and consequently the file section of the Explorer window is empty. The phone displays that it is being charged from the USB port. Therefore it would seem that both Windows and the phone are reporting that the USB connection is working as expected.

My previous phone was a Windows phone and as expected the phone worked seamlessly with Windows computers. I am still finding my way around Android so I may have missed something obvious. The instruction in the phone User Guide is simply to "......connect the phone to the Windows computer using the supplied USB cable and after installing the drivers the files and folders on your phone will be accessible.....".

Well that does not seem to be quite correct....*Sad

Thanks for any suggestions.

T.

:)

 

EMUI

Here's the steps to update EMUI 4.1.1 to 5.0 :

• Download the EMUI 5.0(desired version) .zip file, and unzip it.
• Place the .hwt file in the HWThemes folder from your phone.
• Using the Themes app, apply the new theme.
• Restart the phone, in order to see all the new changes.

And you’re done!

 

Supported phones for Windows 10 Mobile Insider Preview


Your list confirms my phone is eligible, Lumia 521. The windows Insider App fails after ~ 15 seconds, restores data and gives me error 80073cf9. I trouble shot this and went thru all the steps mentioned on several websites including MS without any luck. Short of a hard reset, this is where I am now. Suggestions appreciated.

 

Supported phones for Windows 10 Mobile Insider Preview

When my phone fails to upgrade I just keep trying. One upgrade took 3 or 4 tries.