Windows 10: Cannot see printer on wireless network from Windows 10 computer

Discus and support Cannot see printer on wireless network from Windows 10 computer in Windows 10 Network and Sharing to solve the problem; I moved to a new house and set up a new Google Nest wifi network with 2 additional points. I kept the network SSID the same so I wouldn't have to... Discussion in 'Windows 10 Network and Sharing' started by JoeGadgetTX, Jun 14, 2020.

  1. JOEGADGETTX
    JoeGadgetTX Win User

    Cannot see printer on wireless network from Windows 10 computer


    I moved to a new house and set up a new Google Nest wifi network with 2 additional points. I kept the network SSID the same so I wouldn't have to reconfigure all of our internet devices. We were able to print to our wireless printer using our iPad and iPhones. However, my laptop no longer worked. I thought maybe the printer was damaged during the move, so I bought a new Canon laser printer. Now, my laptop cannot connect to it either but my iPad can print to it just fine.


    The wireless printer has an IP address that starts with 192.168. and it shows up in the Google Home wifi admin screen. I tried to ping the printer from the laptop using the cmd window / prompt. The ping request times out. So I turned off the Windows Defender Firewall and the ping still fails.


    My laptop is on the "private" network profile. The network discovery is turned on as is the file & printer sharing. The subnet mask is the same for the laptop and printer.


    What else could prevent my laptop from finding the printer?

    :)
     
    JoeGadgetTX, Jun 14, 2020
    #1
  2. ANDRE DA COSTA
    Andre Da Costa Win User

    wireless printer

    Have you downloaded and installed the latest Windows 10 driver?

    http://ftp.hp.com/pub/softlib/software12/COL345...

    Step 1: Prepare for installation

    Before setting up the printer on your wireless network, gather the network name and password, and turn on your router, printer, and computer.

    Gather the following items:

    Network name: The network name is the SSID.

    Security passphrase (WEP key or WPA)

    A computer that is connected to the wireless network

    Internet access (recommended): HP recommends broadband Internet access such as cable or DSL.

    note:

    Internet access is not required for you to install your printer with a wireless connection. However, you do need Internet access to use Web Services, get printer updates, and to download drivers from the HP website.

    Your wireless-capable printer: Place it close to the computer during the installation procedure.

    Make sure the printer, router, and computer are all turned on, and that the computer is connected to the same wireless network you want to connect the printer to.

    Disconnect the USB cable if it is connected to the printer.

    Optional: If you previously installed the software for a USB connection and now want to change to a wireless network connection, remove the USB installation before you continue.

    Search Windows for your printer model name, then click the printer name in the list of results.

    The printer software opens.

    Click Utilities, then click Printer Setup & Software Selection.

    Click Convert a USB connected printer to wireless or Connect a new printer depending on your version of Windows.

    Follow the on-screen instructions to complete the connection. Once the printer has been set up on the wireless network, there is no need to continue with the steps in this document.

    Step 2: Connect your wireless printer to a wireless network

    Connect your printer to your wireless network using the following steps.

    Search Windows for your printer model name, then click the printer name in the list of results.

    The printer software opens.

    Click Utilities, then click Printer Setup & Software Selection.

    If you previously installed the software for a USB connection and now want to change to a wireless network connection, remove the USB installation before you continue

    Follow the on-screen instructions to complete the connection. Once the printer has been set up on the wireless network, there is no need to continue with the steps in this document.

    Step 3: Download and install the printer software
     
    Andre Da Costa, Jun 14, 2020
    #2
  3. FARMRJERRY
    farmrjerry Win User
    Problems connecting to wireless printer


    We have a new (albeit old) wireless printer (HP Color laserjet CP3525) with a wireless adapter card. Computers running Windows 7 or Windows 8 could see the network and connect. All computers could then print to the printer. None of our computers running Windows 8.1 could see the network. I upgraded one computer to Windows 10. It can now see the printer network but cannot connect. Any suggestions or ideas of what is wrong and/or how to fix this issue? Thanks in advance for any help.
     
    farmrjerry, Jun 14, 2020
    #3
  4. VIJAY_VERMA
    Vijay_Verma Win User

    Cannot see printer on wireless network from Windows 10 computer

    Windows 10 wireless printer

    Hi TonyBmsn

    I am Vijay, an Independent Advisor. I am here to work with you on this problem.

    Before proceeding with the troubleshooting steps, Connect your Printer to the computer and Switch it ON. In case of Wireless printer, Switch it ON and connect it to the Wifi network.

    Reinstall the Printer (Credit to Andre Da Costa, MVP for providing steps)

    Go to the Printer manufacturer’s website and search for the latest Windows 10 drivers > Reinstall the Printer driver > Reboot the computer

    Type Printer in Cortana Search box > Click Printers & Scanners > On Right side, Click Add a printer or scanner > If Windows detects your printer, it will be listed > Select the printer and follow on screen directions to set it up (In case of Wifi printer, your
    computer should also be logged into Wifi network)

    If Windows doesn't detect your printer, then you will get a blue message - Click The printer that I want isn't listed

    If you are using Bluetooth / Wirelss printer > Select Add a Bluetooth, wireless or network discoverable printer > Choose the printer > Select your Printer and follow on screen directions

    If you are using wired printer > Select Add a local printer or network printer with manual settings > Select Use an existing port > Select your Printer and follow on screen directions
     
    Vijay_Verma, Jun 14, 2020
    #4
Thema:

Cannot see printer on wireless network from Windows 10 computer

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