Windows 10: Cannot set up PIN during login error on Windows 11

my surface laptop just update new software. after restart, i cannot login, the messages was "SOMETHING HAPPENED AND YOUR PIN ISN'T AVAILABLE. CLICK TO SET UP YOUR PIN AGAIN." ANd my biggest problem, i clicked "SET UP MY PIN", but it did not respond. No box to fill the new pin, nothing. And i cannot login into my windows.

:)

 

OSK PIN login on non-touch device

Hello,

I suggest you to create a PIN for your device and try the on screen keyboard to login to the same.

You may follow the steps below to create PIN protection for your device.

• 
  Go to Settings and select account.
  
• 
  Click on sign in option and Go to PIN option.
  
• 
  Now click on Add and set PIN for login.
  

You can use the same PIN to login to your device using the on screen Keyboard from ease of access option and verify the result.

Please get back to us with updated status. We will be happy to assist you further.

 

Login with PIN and Hello

Hi Jean,

Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
you answer the questions below?

• How are you setting the PIN and Hello?
• Which build version of Windows is your PC running on?
• Were there any error codes or messages?

In the meantime, we suggest that you follow the steps below on how to set up PIN.

• Open Settings.
• Select Accounts.
• Click Sign-in options.
• Click the Add button for the PIN and set your PIN.
• Do the same for the Windows Hello.

Looking forward to your response.

 

Service requires a PIN to login, I set up a PIN but it says its incorrect.

Hi

Thanks for your reply.

You can remove the pin of account b by following the steps below.

First log in to account b.

1. Open Settings on Windows 11.
   
2. Click on Accounts.
   
3. Click the Sign-option tab.
   
4. Under the “Ways to sign in” section, click the PIN (Windows Hello) setting.
   
5. Click the Remove button in the “Remove this sign-in option” setting.
   
6. Once you complete the steps, the PIN will be removed from the account, but you will continue to have access to the account with your password.