Windows 10: cannot setup pin on tablet and do not know password

i have a windows 10 surface pro tablet. I used to be able to use my face to login, but now it says that I need to setup a pin to use windows hello. I have forgotten my password to login and setup a pin. What are my options?

:)

 

Microsoft Account PIN and password

We appreciate the screenshot that you provided. to start troubleshooting the issue with you logins, we suggest that you follow the steps below on how login pin goes back to password:

• Click Start menu and go to Settings.
• In Settings, click the Accounts icon.
• Click on Sign-in options.
• Change both your password and pin one by one.

Let us know how it goes.

 

Setup PIN password on Windows 10

Hello Bob,

Thank you for contacting Microsoft Community.

I understand your requirement in this regard.

Currently we don't have an option to access the Microsoft account without a password. However you can access it either through Microsoft account password or PIN password or Picture password. Suggest you to try again setting up the PIN password by following
the below steps.

* Press Windows key, type Settings
into the search space and select the same from the list.

* Click on Accounts and select
Sign-in options

* Go to
PIN section, click Add. Confirm your Microsoft account password when it prompt.

* Then setup desired PIN password as required. But ensure to click Eye symbol
(I.e. Reveal Password) to ensure that the entered PIN is correct and matches.

Alternatively you can also setup Picture password. On the same
Sign-in options window, you can find an option to set Picture password.
With a picture password, you can sign in to your PC with your favorite photo instead of a hard-to-remember password. You choose the picture, which gestures—circles, straight lines, or taps—you use, and where on the picture you trace them. You
can draw a picture password directly on a touchscreen with your finger, or you can use a mouse to draw your shapes. Everyone who has a Microsoft account on your PC can set up their own picture password.

Keep us posted if you require further assistance.

 

Unable to setup Windows Hello, error: incorrect pin

Hello,

Thank you for writing to Microsoft Community Forums.

May I know the complete error code or error message that you are receiving when you try to setup Windows Hello?

Do you have any other user account on the computer?

If yes, does Windows Hello work on that account?

If Windows Hello is not setup on other account, please setup it up and check if it works so that we can narrow down the issue for you.

I suggest to remove the pin and setup a new pin on the child account and check if it works with Windows Hello.

Please follow the steps below to remove and re-add the PIN:

• Press Windows logo key + I to open Settings.
  
• Select Accounts.
  
• Click on Sign-in options.
  
• Under PIN, remove the pin. There will be prompt to enter password, enter the password and removed the PIN.
  
• After the pin is removed, please click on
  Add to setup pin for the account.
  
• After setting up a new PIN, try to set up Windows Hello.
  

Hope it helps.

Regards,

Noor Azam S

Microsoft Community – Moderator