Windows 10: cannot shut down computer

Discus and support cannot shut down computer in Windows 10 Performance & Maintenance to solve the problem; New computer - Asus Prime Z390 - A motherboard, intel LGA1151 processor, 16 gb ram, new ss hd w/ fresh windows 10 installed. I run troubleshooter for... Discussion in 'Windows 10 Performance & Maintenance' started by greglester, Jan 7, 2020.

  1. GREGLESTER
    greglester Win User

    cannot shut down computer


    New computer - Asus Prime Z390 - A motherboard, intel LGA1151 processor, 16 gb ram, new ss hd w/ fresh windows 10 installed. I run troubleshooter for power, internet connections, windows 10 etc. Unchecked fast start up - reviewed numerous help forums - tried everything suggested to no avail.


    If I click shut down or sleep system powers down and just after complete shutdown system restarts. Only way to shut down is hard shutdown - holding power button until everything is off.




    Thanks,

    Greg Lester

    :)
     
    greglester, Jan 7, 2020
    #1
  2. XARZU
    xarzu Win User

    My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

    My new Vista computer sometimes unexpectedly shuts off. Any suggestions?
     
    xarzu, Jan 7, 2020
    #2
  3. DAVID HAZ
    David Haz Win User
    Computer Shuts Down

    Hi Austin,

    If your computer shuts down unexpectedly when the battery is at 50%, it is possible that the battery is defective or that the drivers of the battery is incompatible with Windows 10 version 1709. For us to isolate the issue about shutting down when the battery
    is at 50%, kindly respond to the questions below:

    • Is your computer new? Or, is it an old computer upgraded to Windows 10?
    • What is the make and model of your computer?
    • Have you checked if the driver for your battery is updated? If not, kindly do so.
    • What troubleshooting steps have you done? This is for us to know and to avoid any duplication of efforts on your end.

    We look forward to your response.
     
    David Haz, Jan 7, 2020
    #3
  4. EESHWAR KUMAR
    Eeshwar Kumar Win User

    cannot shut down computer

    Won't shut down or restart -- error X0X

    Hi,

    Thank you for posting your query in Microsoft Community.

    To assist you better, I would like to ask what are the methods that you have tried to solve the issue.

    The issue might occur if the computer is not shut down properly. so, I suggest you to perform a power drain by follow the steps below and check if it helps.

    • Shut down the Computer.
    • Remove all power source (including battery if it is a laptop).
    • Press and hold the power button for 15-20 seconds.
    • Connect the power source and start the computer.
    • After the computer boots to the desktop, suggest you to install all the pending updates.

    Hope this helps. Keep us posted on the status for further assistance.
     
    Eeshwar Kumar, Jan 7, 2020
    #4
Thema:

cannot shut down computer

Loading...

  1. cannot shut down computer - Similar Threads - cannot shut down

  2. Computer shut down

    in Windows 10 Customization
    Computer shut down: HelloI had downloaded AMD graphic and my computer started acting up. It would shutdown within 5 min.I managed to uninstall amd graphics.Then I was doing an reset of the computer. But at 36% it automatically shut down .Please help me what should I do?...

  3. Computer not shutting down

    in Windows 10 BSOD Crashes and Debugging
    Computer not shutting down: Please help me I tried multiple times but my computer is not shutting down. This is a desktop and I shutdown using start menu or alt + f4 it will restart. This only happens just yesterday so I thought if I leave it for a day it will resolve itself but still the issue is on...

  4. Computer Shut Down

    in Windows 10 Software and Apps
    Computer Shut Down: What is the advantage of using the sleep option as opposed to the shut down option? https://answers.microsoft.com/en-us/windows/forum/all/computer-shut-down/041f86fc-afa8-4c66-aa1c-c9aa74bb13e2

  5. Computer Shut Down

    in Windows 10 Performance & Maintenance
    Computer Shut Down: What is the advantage of using the sleep option as opposed to the shut down option? https://answers.microsoft.com/en-us/windows/forum/all/computer-shut-down/041f86fc-afa8-4c66-aa1c-c9aa74bb13e2

  6. computer shut downs

    in Windows 10 Customization
    computer shut downs: my computer keeps shutting down do you think that this run time library is the problem https://answers.microsoft.com/en-us/windows/forum/all/computer-shut-downs/9536bc80-a246-4111-b52c-e08beb68c309

  7. Cannot Shut Down

    in Windows 10 BSOD Crashes and Debugging
    Cannot Shut Down: I am currently on Windows 10 Home Single Language 64bit Edition 2004 May 2020 Update. after I installed May 2020 update some other updates were also installed including the cumulative update. I tried to shut down but it doesn't work Windows automatically restarts and the...

  8. computer shut down

    in Windows 10 Performance & Maintenance
    computer shut down: Windows 10 How can I stop screen from turning black and then PC from shutting down after approx. 1 to 2 hours of operation. Have to restart before continuing. https://answers.microsoft.com/en-us/windows/forum/all/computer-shut-down/cace49d2-e72e-4287-93b6-d71eaa31c0bd

  9. Computer shuts down

    in Windows 10 Customization
    Computer shuts down: Minimized windows close when I close the computer. Sleep mode should retain minimized windows to easily reopen. It doesn't/ https://answers.microsoft.com/en-us/windows/forum/all/computer-shuts-down/bef0c1d5-204f-40d7-bec7-dba752f640b6

  10. Computer Shut-Down

    in Windows 10 Performance & Maintenance
    Computer Shut-Down: Hello, Need some help. Since yesterday evening, left my computer ON. Sat in the living room to watch movie on the TV, when came back computer was Off. Usually after some period it was entering into hybernation, any touch on keyboard or mouse awakened it, but since then it...